Holiday Inn Express Tucson-Airport by IHG

Great

Deben verificar los cuartos. El aire acondicionado hacía mucho ruido, las lámparas no prenden.

Very convenient… shuttle picked me up from the airport.

I arrived late and the door to the hotel was locked. As I waited, a van pulled up with airline employees. When they came through the double doors, they spoke, but the hotel employee did not. Once she opened the door she immediately attended to the airline employees and not me who had been waiting. I recieved no apology, no explanation and was told she would help me at the other end of the counter while she attended to the airline staff. It was very off-putting not to have been greeted or given an explanation. It was also dangerous for me to stand outside trying to reach a hotel employee that late at night. There was no note, no automatic telephone response and no one answering the phone. Once I was checked in, she didn't even offer me water as a way of acknowledging the oversight. Complete fail. The main line phone should have routed to an automated message, to an answering service, or a live person should have picked up. Or, if someone had to do a pick up, other staff should have been at the front desk. Completely irresponsible to leave the front desk unattended or unavailable for travelers arriving after a late evening flight.

Staff is excellent

We had a early flight, so no breakfast.

No problems.