Sonesta Essential Augusta

When I arrived to my room the hall and room were filled with the smell of cigarettes (I hate the smell of cigarettes). The hallway is poorly lit giving it a horror motel movie vibe. I believe some of the guests were actively smoking as the smell of heavy cigarette smoking came and went during my two night stay. Upon entering my room, I noticed my carpet was hard or crunchy feeling which I thought was odd. I killed 3 spiders and my closet and bathroom shelves were covered in dust. The bathtub and shower walls were grimy and dirty. I don’t think my room had been reserved in a while and probably not cleaned prior to me checking in. I reported the tub issues to the front desk and they indicated they would send housekeeping to my room. However, when I returned to my room later that night the tub was not cleaned and my sheets had not been changed. I reported the cigarette smell upon checkout and the front desk staff said they would follow up as this was supposed to be a non-smoking area/facility. There is no sign on the main road to direct you to the Sonesta hotel as it sits toward the back of the road behind another seedy looking hotel called Heritage Inn. However, the exterior of the building is nice looking. They provide a continental breakfast but the hot foods were lukewarm/room temperature at best. The location is close to local malls and shopping areas, with plenty of restaurants to choose from. $507 for a 3 day/2 night stay and I didn’t expect luxury but decent service.

The lobby looked clean and inviting but after that not good. Received no maid service unless requested, clean towels, empty trash etc. . Noise of something running on and off every 15 seconds, claimed it was the venting system, faucet in tub running all the time, carpets so dirty that white socks are brown on bottom, heat/ac unit filthy and when heat was attempted it smelled like something burning. Elevator made you wonder if it would make it up and down. Charged an extra $100 for an extra night. Broken tile on bathroom floor with sharp edges. Very, very disappointed and will never recommend Sonesta Essential to anyone, any where.

Just A Nice Place To Lay My Head. Could Be Better, But All Around It Was A Nice Hotel.

Let me start by saying this was not a leisure trip—we were in town unexpectedly due to the passing of my mother-in-law. So already, emotions were high. I chose Sonesta because I’ve stayed at their properties before and expected a certain level of quality. Unfortunately, this location was beyond disappointing. From the moment we walked in, the vibe was off. The lobby chairs were worn and busted, with the leather on the seat parts visibly torn. The hallways were dark and dreary, not well-lit at all, which made everything feel unsettling. When we got to our rooms, we found gnats flying around in all of them. One room even had roaches. Yes—roaches. Our TV kept randomly switching to Spanish with no explanation. The refrigerator was disgusting, the bathtub had hair in it, and to top it off, there was no microwave in the room. We arrived to find one-third of a roll of toilet paper—and had to walk down to the front desk to ask for more because no one would answer the phone. The doors were janky and took forever to open with the key, which was super frustrating. Overall, I was extremely disappointed. I’ve never known Sonesta to be like this, and sadly, I won’t be returning. This experience was just unacceptable—especially during a time when we really needed peace and comfort.

My room was clean and the staff was helpful and super nice!

This place was so bad they were renovating it, while, we think they had section 8 folks living there..

Great service

No breakfast limited tv channels not a smart tv so I couldn’t log into my Netflix account like I do everywhere else. Limited towels and the towels were rough. No locks or knob on the door in the back so I didn’t feel secure and safe anyone could’ve just walked in the building without a key and the staff were hardly never around also the staff could’ve been more professional and friendlier

they have newly renovated. The room and beds are cleaner. The lobby looks nicer than before.

Kind of disappointed they didn't even have a breakfast setup or coffee. Asked for toilet paper and a guy that was behind the desk gave me a half of a roll. The shower curtain was ripped the shower had some type of back wash in the bottom of the drain when I got the room. If I could get more money outt the ob im working on i definitely would be getting a better room elsewhere