Baymont by Wyndham Brooklyn Center

Booked the hotel room for the specific reason that online it stated that there was a swimming pool! I was not notified that the pool was not open due to construction. I thought we were unlucky to book during the two weeks of construction. I later found out that the pool had been permanently closed for years! I ask for a refund and they refuse!

My stay was the worst I’ve ever stayed.

Did not have the proper towels , the tv wasn’t working and was told someone will fix it and then told it can’t be fixed. The pool and hot tub was shut down by the department of health and it didn’t show it online prior to booking so we couldn’t swim or relax in water.

Pool wasnt ope

Desk workers were very rude and when I went my entire floor smelt of mildew and mold.

We asked for the highest floor and away from the elevator when making reservation. Had even stayed here previously on the 4th floor. However. no matter what we said, the receptionist was only going to put us on the first floor. After some conversations, he finally yielded a room on the second floor. The TV in the room does not work with the remote. He came into the room and tried it out himself. Clearly it's not working. He said he will look for another one. 15-20 minutes passed and no response. Went down to the lobby, he and the other person were actually chatting and enjoying the pizza from Casey's. You could tell he was lying about rooms not available on the third or fourth floor because the parking lot was only half-full at best later that night and also lying about looking for the remote. We later found that the toilet doesn't flush because the connector inside is broken as pictured, so you would have to open top of the tank and pull the chain manually. There's also some spot on the carpet near the TV and fridge areas that's sticky. Not an enjoyable night at all.

Sjc

Everything

I got charged TWICE

Staff was helpful and patient. Location was very convenient.