Best Western Wilsonville Inn & Suites

The shower plug was stuck so you were taking a shower in a foot of water. The drape was broken at the top so it flapped open. The refrigerator smelled so bad we couldn’t put anything in there. When we checked out and advised the front desk I felt like they didn’t care. And possibly didn’t even write it down.

misbooked and would not accomadate extra night

It was fine for sleeping but definitely not a new hotel. I had to go to a store to be able to charge my phone and watch, no usb ports. The furniture and such are all quite dated.

Staff very friendly, very convenient location, rooms were nice, maybe need a little updating, all in all a nice stay.

Poor Customer Service, Manager is dishonest. We had a terrible experience at the Best Western in Wilsonville. My son’s wedding was nearby, and reservations were made for the bride’s elderly grandmother and aunt. I called the day before to confirm and even added a night, with a new reservation number provided, due to the original reservation being under another family members name who was ill and could not attend. The reservation was changed to the aunt by the family member and given new contact information. When we arrived after their 27-hour train ride and a long drive in bad traffic from Seattle, we were told the reservation was cancelled at 3 p.m. because a card declined, we arrived at 4:15pm stood in line until 4:30pm to find out this news. We contacted the original family who had booked the hotel, and they stated they had no pending charges on their card. No one called or left a voicemail, and no email was received. The manager admitted she cancelled it and showed no sympathy and said she called and emailed both the original booker and the aunt who was in the card with me the whole trip, even as the grandmother sat in 105-degree heat before the rehearsal dinner. We had to scramble for a hotel 10 miles away, adding stress to an already busy wedding weekend. I have always trusted and recommended Best Western, but this was incredibly disappointing and unacceptable. I honestly think the manager lied about trying to confirm the card or reach out to us. We were traveling on I-5 and had Verizon so cell reception was available and we had no call.

The property was clean, the rooms were clean, no complaints there. But I noticed that the bathrooms were lacking on proper maintenance. The walls above the shower were spongy in spots and clearly painted over to hide water issues. The bathroom fan didn’t work very well in room 304, likely causing the water issues in the bathroom. Also, the pillows were really uncomfortable, as well as the mattress. I don’t like to complain about hotel stays, but that was probably one of the worst sleeps I’ve had in a while.

This hotel has gone downhill in recent years. We have stayed here multiple times over the last 5 years and this time will likely be our last. Lots of ants, dirty floors, chipping paint. I had multiple bites in the morning - I didn’t see any bed bugs but I suspect that it was caused by them. I wish they would clean this place up because it’s convenient and priced right but not worth the hassle.

I had a wonderful experience at this hotel. The staff was incredibly friendly.The room was clean, comfortable, The location was perfect. I would definitely stay here again

Good location near the freeway and lots of nearby dining options.