Staybridge Suites Myrtle Beach - West by IHG

We really enjoyed our stay, but there was no hot water when we showered in the morning. That takes a lot away from the enjoyment of our stay. The people were great though and breakfast was really good.

The staff is incredible. They were kind and sweet and responsive. But the hotel itself is rundown and really needs some updates and repairs. Unfortunately, our room smelled like mildew and mold. We never mentioned it to the front desk though because we were busy running around with family. And frankly, I guess I was just hoping it would go away.We were there for four nights and after the third night, I wished I had said something. So we tried to spend as little time as possible in the room because of the smell. The carpets are worn and the elevators are slow. But again, the staff were wonderful. Every time we reached out and requested new towels, we got them. Something to note though is that we reserved and paid for a one bedroom king suite. When we checked in, they told us they were out of those and put us in a queen standard room. However, we paid for the king one bedroom suite. So I had to spend an hour on the phone with hotels.com to try and get some money back since we ended up in a standard room and not the king one bedroom we paid for. It was frustrating and annoying because the hotel was telling us that it was hotels.com that needed to make the decisionand hotels.com was telling us. It was the hotel and neither one of them was agreeing to refund us even a little bit. Again, after a little over an hour, we got a little bit of money back. But I’ve been through some of the reviews now and it seems that this is a common issue with this hotel so be aware.

It’s a nice property. It could be a little more clean, but overall I would stay again.

Two days we had to wait for break good to get done and by that time breakfast was over . We also had to wait for bodysoap

would have been 5 stars across the board. but monday morning breakfast wasn't good. it was

Industrialized areas

The rooms were outdated and alot of noise in hallway.

Our room on the 3rd had a strange odor upon entering, similar to an industrial or synthetic odor from new carpet. Not offensive but noticeable.

The decor is dark and dank. The dining area was not clean. The carpet is dark and yet you can still see food on the floor. The tables were not cleaned off for several hours after the buffet closed. The food area was messy. The buffet serving utensils were cross-contaminated. As for our room, the decor is also dark colored (dark brown). The clock in our room was 3-hours wrong. The room was hastily cleaned. Lastly, I was not made aware that there was a $75 charge for a small pet until check in. I called the hotel directly and was not advised of a pet fee. It's also not listed on the website. It says Pets Welcome. This was literally the dirtiest Marriott property I've ever stayed at. We decided not to take advantage of the pool.

Good people and he