Baileys Retreat

Everything. I liked that the owners had responded to past visitors suggestions for improvements. It was beautifully presented.

The property was perfect. I found the approach of the office staff quite off putting. Also I felt that the rather abrupt way I was asked for my credit card details over the phone was inappropriate. Having experienced a scam on booking.com and two recent scams on two different credit cards I believe that asking for card details over the phone is unprofessional. When I tried to point out my feelings about this, a quite aggressive response was taken. It was explained to me by other locals that damage to properties in the area is a problem and I can appreciate that. Maybe another option for a deposit can be worked out?

The heating system was great, lovely cosy place. Bed and lounge were extremely comfortable. Everything that we needed was there. The place was located in a quiet area yet a few minutes drive to the main street of Leura and Katoomba. I would definitely stay here again.

The only downside was we were unable to use the apple tv

The location was great.

The property was not clean. It looked like someone had just left that day before our arrival and didnt clean before leaving. A deep clean needs to be done before other people stay. There was no second bathroom like advertised, ( this property was chosen for this reason ).

Gas fire place was excellent! flooring was nice and deck space was excellent. kitchen was cosy. Nice and quiet location - close to Leura.

Lacking in kitchen amenities- no cooking oil. A few extra forks and knives would be helpful. Bathroom tap was leaking. Toilet seemed to be running - took a long time to refill. Laundry washing supplies- two empty containers of washing powder left empty.

Lovely house , fantastic large decking area . Quiet location and easy walk into town

One of the main reasons for booking the accommodation was that on your website it said there was a BBQ . However this was not the case . I think it’s very important that your website should be up to date so as not to have disappointed customers.

the fire place, the kitchen

the beds are too soft, the bathroom is separated from toilet, no bathroom soap, the laundry detergent bottle was empty. there were cracking sound at night. no facial tissues provided.

Online photos true to actual property, (except BBQ not functional). Clean and cosy with easy access. Gas heater nice and warm. Spacious living and dining space with great outside area. Close drive to Leura shops.

Steep driveway, had to park on narrow street, several pot holes