Mega Style Apartments The International

The location and the amenities. It had everything you needed in the kitchen

It was pretty dirty. Our son was getting black hands and knees crawling around. The rug in the lounge area needs to be steam cleaned or replaced. It was very dirty.

Location to City was within easy walking distance, everything we wanted or needed was close,communication with owners was exceptional, we had a small issue and they acknowledged and rectified it straight away, Unit had everything we needed.

Great location for the Melbourne Convention Centre. Easy communication and very helpful with last minute stay.

No

I am a frequent traveler who books hotels monthly in Melbourne and have never felt compelled to leave a negative review—until now. My recent experience at this service apartment was shockingly poor and compels me to share it. Firstly, the requirement to pay a $1,000 deposit 48 hours in advance was unprecedented and inconvenient. After complying, I encountered several frustrating issues with their system not recognizing my payment promptly, leading to numerous needless communications. Upon check-in, my discomfort escalated when I discovered hairs on the bed linens, suggesting they had not been changed after the previous guest. In response to my complaint, the management provided replacement sheets purchased hastily from Kmart—anko brand, 250 thread count, still in the original packaging, and clearly unwashed. The troubles didn’t end there. When I attempted to access the garage in the evening, there was no key or remote control as mentioned in their instructions. Despite searching repeatedly around the lockbox and garage door, and after multiple communications with the staff, I was told the remote was lost by a previous guest. A replacement remote was provided the next day, but again, it failed to operate the garage door. We were left utterly exhausted from dealing with these issues, especially concerning as we had a significant deposit at stake, and were anxious about potential disputes at checkout. We ended up parking on the street, spending excessive time and money daily on meter tickets since the garage was inaccessible. After enduring such a cascade of issues, I regret to say that we will never book this service apartment again. For those considering a stay here, I strongly advise looking elsewhere to avoid the myriad of problems we encountered.

The speed and friendliness of response to questions and issues

All the staff were amazing. Edward made sure the check in was nice and smooth and all communication was amazing. The location was perfect for the convention centre where we spent the weekend.