Hilton Garden Inn Austin Round Rock

The nice lobby, staff, location, good size room.

The pool wasn’t primo. I know it’s hard to keep a pool sparkling clean with kids swimming and whatever.

We had a few issues with equipment in the room and the staff quickly replaced them. Any time we needed anything, it was quickly taken care of.

The iron and the fridge in the room did not work and had to be replaced. The room did not smell clean. It smelled like a couple "honeymooned" in there... a lot. Maintenance did come and spray the carpet, which helped for a little while, but the smell did not go away, which suggests something was not clean. To be fair, I did mention the smell to the front desk and they did suggest sending housekeeping to come deep clean the room, but we were already settled in the room and leaving in the morning, so I declined.

Staff were friendly

Room smelled bad. Zero air circulation Big giant cockroach in bathroom

Nothing.

Cleanliness. Room. Linens. Amnities. Promptness of staff. Parking.

Close to we're i needed to be

Room was outdated restroom felt dirty the towel hanger was broke the shower head hurt holes in the walls pillows where very uncomfortable to expensive for what the room was