Hôtel de Ville

A equipe do hotel é extremamente gentil. O hotel tem ótima localização. Nos hospedamos em um quarto muito espaçoso e, de modo geral, muito confortável.

O colchão da cama de casal do nosso quarto estava desconfortável, ao contrário do colchão da outra cama. Sugiro ao hotel considerar colchões menos duros.

L emplacement, et le lit était très grand tout confort

L’emplacement La literie et le linge de lit couette et oreiller

Un peu de bruit dans le couloir le soir ou matin Nuit calme

Great location

Was a little quite after new year so restaurant was closed, but we found another hotel across from it that had food and wine for dinners

Petit appartement louer située à la rue principale du village de Gruyère. On a beaucoup apprécié le confort du lit en bois massif . Le petit coin salon avec une fenêtre donnant sur la rue. La grande douche à l italienne.

Les duvets beaucoup trop chaud .

Η τοποθεσία , πολύ καθαρό . Όμορφο δωμάτιο

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Confusing check-in experience. It’s nothing more than a table in the restaurant. Extremely rude when I arrived and tried to check-in. I arrive hotel at 2:40pm. The restaurant was very busy and the servers are also the check-in staff. They told me to go away and come back after 3pm. They also said check-in is not till 3pm. I told him my confirmation and hotel website site say 2pm. He demanded I show him which I did. I showed him my confirmation and the hotel website that both showed 2pm. One of the other staff members said check-in was 2pm but he was not listening. He said they are busy and don’t time right now. I was tired and this unacceptable. I was going to have lunch at the hotel but opted not to since I was treated so poorly. The rooms were clean but again, the poor customer service was too overwhelming. The Buffett is very limited. Would never stay here again.