Ayres Suites Diamond Bar

Location was easy to find, nice large beautiful room. Great value.

Excellent room, clean,comfortable, close to where we needed to be for a memorial. Easy to find. Food options close by.

I didn’t like the fact we didn’t have time to enjoy the pool.

Todo el personal la atencion la avitacion todo eatuvo muy bien

Sin palabras

The location was peaceful. The room was very clean and the buffet was on point

Loved everything

The hotel was very clean, the staff was friendly. It was perfectly adequate for a team stay east of LA. This review is really about the Loop charging stations. I added an account and didn’t see in light gray tiny text that I would be pre-charged $50. Plugged in and spent the night in the space. I was charged activation fee, several $2.00 fees just for parking, and $7.60 for the actual charge. Total charge was $24.10 for the ability to drive 31 miles in my plug in hybrid. So basically I paid 4x as much for a gallon of premium gasoline to drive the distance of 31 miles. I feel ripped off and I will be complaining to Loop about the unfair business practice. So when I returned to the hotel that night, I decided since I’ve already been charged $50, I might as well use that up. Upon plugging in and pairing the spot in the app, I noticed I would be charged an additional $25 activation fee (again in tiny gray text). So now Loop has retained $25.90 that I cannot retrieve/use without additional fees mounting. It’s a total scam. Unless you really, really, really need a boost, DO NOT USE THE CHARGING STATIONS. I think this does reflect poorly on Ayres for allowing this scam on their property and I will be contacting them too. The stay was totally fine if not for the parking lot scam.

The location was just what we needed an easy on and off the freeway, affordable and breakfast was included. The room was clean and breakfast was better than at other Ayers hotels we have stayed at. I loved the fresh fruit and option to add fresh spinach and cheese on to the scrambled eggs.

We have stayed at this chain before and been very happy with our experience. This one did not measure up. Mostly, it was the staff that was very disappointing. We arrived after 9:30 pm and maybe the staff had a long day, but they did not greet or welcome us, just asked our name and gave us a room. The room they gave us was not the one that we reserved and so we went back to change rooms. There was no apology but rather, she seemed a little hassled and asked numerous times to check my reservation on my phone. She then declared she was giving me the last room they had. Thanks, it was the one I reserved. They breakfast room was also very dirty and the trash needed to be taken out, when we went in at 8 am.

Room was spacious

Water flow for the toilet very slow