Hotel Zoe Fisherman's Wharf

Joi made my experience stellar! She was super accommodating and exceeded all expectations. She is the yard stick that all others should measure up to when it comes to customer service and going above and beyond!👌🏽Thank you so much for making my stay enjoyable. Will be back again!

Join and Jeremy made our first excursion to Hotel Zoe memorable and happy. Very helpful and personable.

The location was convenient for exploring San Francisco and the bed was comfortable.

Very disappointing experience overall. I booked months in advance and specifically noted that it was my wife’s birthday, politely requesting one of the better rooms in the category with at least some sort of view, especially as the photos for the Deluxe King room type showed brighter corner-style rooms. Instead, my request was never responded to and when we arrived we were placed on the lowest floor facing a courtyard directly overlooking workout bikes with virtually no privacy. When we raised our concerns immediately after checking in, reception advised there was “nothing they could do.” There was also no manager on duty (5pm) available to escalate the issue to. The following day we noticed airline crew members occupying the upper-floor rooms, which only reinforced the feeling that regular guests were not being prioritised… The handling of the complaint and refund request was extremely poor. The only solution initially offered was changing rooms + breakfast (noting we only booked for 2 nights) after we had already unpacked and settled in. After considerable back and forth, the only compensation provided was removal of the service fee. Overall, the service fell well below expectations and did not reflect the price paid or the experience advertised online - beware of the Deluxe King Room photos which are still online when I was told they’d be amended.

Świetna lokalizacja. Przestronne pokoje. Dostępna kawa i herbata rano. Opcja wypożyczenia rowerów. Dostępne wszystkie potrzebne kosmetyki. Czysto.

Było trochę grzyba na ścianie w łazience.

Cercanía a puntos de interés. Limpieza.

Que te cobren una fortuna el desayuno en el restaurante “El Pescatore”

Emelda was wonderful, she took care of me. All of the staff was great! Would come here again

Sijainti oli tosi hyvä

Kylpyhuoneen ovessa oli likaa, kuin oksennusta ja suihku ei toiminut kunnolla

Staff were excellent, especially Jose.

Nothing