Loews Philadelphia Hotel

Ease of parking

Charged $100.00 extra for 'incidentals' and told it would be put back on my card when we checked out. Nothing has been returned.

The room had problems. The closet door only slid opened about 12 inches on either side making it barely usable, really frustrating when you have a Gown, Tux and other items to hang and be able to get to them. Also only half of the electrical outlet next to the bed was working and had what looked to be a grounding wire screwed to it that was just cut off and sitting there. I requested in advance during the reservation process that the room be de-feathered due to allergies. When I arrived, the pillows were feather, so I called the front desk and reminded them, the staff member was very nice and apologetic and said someone would be there in about 15 minutes. I waited quite a bit longer than that, but we had to leave for an event before anything was resolved. I just figured it would get resolved while I was gone. When we returned around 10:30PM ish, exhausted and ready for bed, the feather pillows were still there. I called again, and about 30 minutes later housekeeping showed up but without replacement pillows. The staff member checked, confirmed that 3 of the 4 pillows were feather and left to "try to find some foam pillows". The issue wasn’t fully resolved until close to midnight, which was frustrating after a long day. That said, I do want to point out that every staff member I interacted with was polite, professional, and understanding. Overall, the service attitude was great, but the execution and room condition need serious improvements.

We overall enjoyed the stay, the room itself was clean and roomy, and the staff was professional and friendly.

The small refrigerator was broken and a loud clicking sound whenever the heat or air conditioner came on. It disturbed our sleep on Saturday night.

Room was nice and the view from the room was amazing. Staff was ask very friendly. The bar area was 10/10 also.

Very friendly people. Proximity to downtown Philly

Valet was too expensive. I think an elevator was down because they took so long.

地點好

沒有拖鞋、房間沒有放置免費的瓶裝水，只有放置1瓶8美元的瓶裝水，盥洗用具沒備齊沒有牙刷，零下低溫暖氣不夠暖，只有一件棉被，跟服務台要求，依然沒有提供多餘的棉被，只給一條類似毛巾的東西，還好只住一個晚上，否則應該會凍死吧⋯⋯