The Westin Seattle

Waiting in line for breakfast was a long a wait. The hostess would take people to a table then disappear for 10 or 15 min, when there were several tables open. Then to be charged $90 for 2 plates was extremely excessive

It was near the rail; one stop from the Space Needle. Perfect location.

The hotel restaurant was very expensive and the food was just okay.

We had a local staycation at the Westin over Memorial Day weekend. Despite showing up around 1pm, a room was ready for us. We booked city view but had nice partial water views including a glimpse of the Great Wheel. The hotel was very busy with cruise ship passengers, but staff maintained composure and service despite the crowds. Room was spacious enough, beds were doubles which is less ideal than aueens but we made it work. Location is unbeatable, steps to the Westlake light rail and monorail station and near anything you could need downtown. Only real negative is the “destination fee” of approx $27. They give you $22 back in dining credit if you use it, but food is quite expensive ($40 for breakfast buffet, cocktails nearly $20) and we ate off site. The bike rentals or Argosy tour is only for 2 and we had a party of 4. I’d prefer if the cost of doing business was just included in the room rate.

The hotel itself has an excellent downtown location and is very convenient for exploring Seattle. The property has a beautiful lobby and bar area, an indoor heated pool, and beautiful twin towers that give the hotel a grand tall presence and a distinct character. Our stay at the hotel had a few issues initially, and things did not start exactly as we had hoped. However, what really stood out was how the hotel team handled the situation once the issues were shared. The team made sincere efforts to improve things, and those efforts were noticed and appreciated. We were also upgraded to an accommodation with beautiful views, which made the remainder of our Seattle stay much more enjoyable. Chelsea, Senior Rooms Operations Manager, was professional, responsive and genuinely helpful throughout. We also appreciated that Reagen, Operations Director, personally reached out, which showed that guest experience and satisfaction were being taken seriously. A special mention as well to Mr. Juneja, General Manager, under whose supervision the team demonstrated professionalism and commitment towards guest experience. No hotel stay is perfect, but what matters is how concerns are handled, and in that regard the leadership team showed professionalism and a willingness to make things right. Thank you to Chelsea, Reagen, Mr. Juneja and the wider team at The Westin Seattle for making our family trip a memorable one.

Easy to find from Link Rail, easy walk to Pike's Market. Good location. Felt safe walking around, but you do need to always be aware. A little out-dated rooms, but comfy bed, good views of city. Room on smaller side. I would stay there again, good prices.

We got charged for parking even though we didn't have a car and told the check in reception that---so double check your bill. The staff corrected the error once I noticed it---but I almost didn't notice.