Hyatt Regency Santa Clara

A disappointing stay but was for a business conference so there wasn't an alternative choice. What was good: - Rooms were comfortable - Well equipped gym (albeit it was v hot in there) - Excellent food Not so good: - The cleanliness of my room was not good - as you can see in the pictures there was a lot of cobwebs on the inside of the window. Also there was paper left from a previous guest and I found hairs in the sink and bath on arrival - Service at the bar was slow as it was so busy, we tried to order food and they said to ask a server but there was no one around so ended up going back to the bar - I left my credit card at the bar on evening, when I asked at the front desk if anything had been handed in they said no and to check with the bar staff (no offer for them to check on my behalf). I checked with the bar staff who confirmed that yes it had been handed in the night before and left with the front desk. I then had to go back to the front desk an additional three times before I finally managed to get my card back! If I hadn't of kept chasing I don't think it would have been returned despite it having my name on it. - On our last day it was lovely and sunny and we asked to have breakfast on one of the outdoor tables but was told it was locked and guests couldn't eat out there. Overall an an average stay and I wouldn't stay here by choice next time.

Location

Shower was dirty carpet wasn’t vacuumed so I wonder if sheets were even clean at all

The Hyatt did an amazing job with our business meetings. We rented 8 meeting rooms and 40 hotel rooms. Their event staff was amazing. They were extremely accommodating and professional. They anticipated our needs before we asked. Everything was clean and the food was really good. I would highly recommend Hyatt if you are planning an event!

The hotel was very clean, it was staffed with very professional, and service-oriented employees. We enjoyed our stay and would stay again.

Perfect place to stay for a convention. It is attached to the venue. No local stores nearby, but there is a marketplace downstairs for many things you might need, AND a great program in case you forgot to bring an item, such as toothpaste. Free from the front desk, and delivered to your room!

We have stayed at Hyatt Regency Santa Clara, California 1 - 2 times a year the past 4 years for a dance competition and convention. We stay here for the convenience, as this is the host hotel. Warning, the atmosphere is very loud and busy during dance competitions conventions. The rooms are in need of renovation, although clean and comfortable. The food and drinks are good, but expensive. A side of brussel sprouts, soup and one glass of wine was $54 including tax and tip. A small espresso martini was $23! The beds are comfortable, which was the best part.

Rooms need renovation, food in the restaurants and coffee shop is not good, whole lobby is a huge restaurant area and smells on cooked meals. Not at all what you expect from Hyatt, in Europe I've been in much better hotels, it corresponds to mid-low class EU hotel.