Extended Stay America Suites - Chicago - Skokie

The location, and staff.

The price for our stay was nearly double whar we have paid at this location in recent past. The tissue box in oir room was empty on arrival, the front desk said they had no more. Roaches were observed in our room.

Couldn’t totally shut the windows.

The location was convenient. Room was clean. I requested a quiet room and the request was honored.

Would have liked a coffeemaker in the room.

You're employee in the front was unprofessional and racist. I waited for ten minutes. Instead of apologizing she was rude and refused to serve me.

You're unprofessional employer you hired to work the front desk she should be fired because you lost a customer for life.

The property was old and smelled like rotten food. We were on the first floor and when we open the drapes there was an individual standing in front of the window. Not a worker from the hotel.

Great location

The staff was helpful and friendly. They tried to make our stay the best possible. were responsive to any needs.

There was a smell in the hallways and in the room as if it were an old hotel, even though on the exterior it did not look old. The microwave did not work off the bat, but the staff was quick to give us a replacement one, a brand new one. The beds were not extremely comfortable, but not horrible. The refrigerator was old and had side handles on both sides of the door, so we did not know off the bat which side it opened from. None of the kitchen utensils or cookware was in the room; you have to ask for it. The shower, even though the water got hot right away, was designed so that the water spilled into the rest of the bathroom as it did not have a dedicated well.