Candlewood Suites Louisville Airport by IHG

The first couple days Fri and Sat were very nice- staff was kind and accommodating. On Sunday when I was leaving my room, the housekeepers were in the hall cursing and complaining about management. When I informed the front desk associate he said that management was not good and that his supervisor could T be reached. His supervisor worked on Saturday- I saw him. Also you have no cream or sugar for the coffee- had to go get my own from Dunkin’. Also, you need an ice machine- I know there are ones in the room but it takes a while to make ice. Finally the mattress and pillows were horrible- rip in the comforter on the bed and rip in the shower curtain. The body wash in the shower was empty- at least there was soap.

Wasn’t much to like at all Staff was friendly but that’s probably because they were high The lobby and front desk always smelt like marijuana Room was filthy upon check in Moved to a much better room Literally there was a pile of dog crap in the hall that remained there during the entire 3 day stay

Look clean , front desk is friendly.

Nice place! Clean, quiet, convenient to airport.

Very comfortable

Inconvenient parking. Keys didn’t work. Trip for new keys. Opened room and already occupied. Trip for new room & keys. One lamp not working. No outlet beside bed.

This is the 2nd year that we have stayed at Candlewood Suites for the Kentucky Derby. Very clean, spacious rooms, close to Churchhill Downs. The only thing we were bummed about it that last year we got the Derby Glasses when we checked in. We were disappointed when they didn't have them this year. that was a great perk.

I was not allowed to cancel my reservations days in advanced. No one would answer the phone at the hotel.

Very clean, comfortable bed, quiet, no breakfast but has a well stocked kitchenette.

We were there for less than 10 hours. Just enough time to sleep and shower. It was close to where we were going and it was clean.