Quality Inn Oak Ridge - Knoxville West

Desk staff friendly, efficient, and helpful. I was very disappointed you service was scheduled for three days after check in, because we stayed four days. Our room had two towels, two wash clothes, roll and half tissue to last until service… three days. I received more towels and clean bed sheets from desk clerk in the evening. I changed bed covers myself after two days. Trash over flowed, I changed trash basket myself. Bought more tissue paper myself.

We liked everything and everyone was super nice

Upon arrival I walked into the an appalling cigarette smell. Upon asking for help, I was met with “we have a no smoking policy” as if I was lying or I had smoked myself. I was very kind when I came up, so I was very confused. While at the desk, I was confronted about having “a dog” with me. I am disabled with a service animal. They asked for certification and badge which is not required by the government and was told that was “the way they had always done things.” I explained in detail about ADA. The woman said she would have to check, and I told her to go to the government website. After walking away for a minute on her phone she said nothing and just told another woman to go to my room to help with the smell. The other woman agreed that it smelled unpleasant and was able to alleviate the problem. Now let talk about the room itself. After fixing the smell, I thought it was fairly decent for a 2 star hotel. However, after climbing into the bed, I noticed that there was not a stain but caked on crumbs on the comforter. To be honest, I wonder if the person who checked the room and cleaned the room, completely neglected the bed and smell. To be honest, I refuse to go to another Quality Inn again. Will absolutely tell people to avoid this one in particular. The staff and room are anything but acceptable. It’s very disappointing. Unfortunately this is the first night of my stay and cannot make other arrangements. Check in: April 19th Check out: April 21st

It was a great place to stay.

Newly renovated

I enjoyed my stay very much and would come back

It was worth the last minute need for a room. I would use this booking again

The lobby and rooms look great but the parking lot scared me.

Great room, great staff, super affordable!

The room was clean & comfortable. The bathroom tub was stained (?rust stain). Water pressure was great. Neither the microwave nor the refrigerator worked. The microwave wouldn’t even come on & the refrigerator did not cool at all. There due to weather & very grateful for a place to stay near my work.