Hyatt Place Dallas/Grapevine

There was nothing special or exceptional about this facility. Frankly, I was very disappointed. I have stayed in Hyatt Place properties in other states. However, this is one of the worse I've stayed in. It is definitely in need of a remodel.

There was no microwave in the room. Our room was ADA accessible. It was supposed to have a flip down seat in the shower. Instead it had a very unstable shower seat. My husband didn't feel comfortable sitting on it. On a positive note there were plenty of grab bars. Also the toilet was not refilling after flushing. We had to remove tank lid and manipulate the mechanism.

Great Location, just a 3-minute walk from the Mall. free parking, decent Breakfast, was good enough for the price. The cleaning staff was very friendly and helpful.

The night staff ( front desk ) seems to be okay, but not happy, and I'm not sure why. One of the guests smoked weed in his room, which made the entire hallway smell like weed in non smoking section. The carpet is dirty.

The location was great, staff was friendly. Parking is free. Free breakfast but cold.

Rooms are very tiny. Carpet was a bit dirty (which yal should get stabbed cleaned once a year, at least) they served the same breakfast daily and was cold. The first room we checked into, had a nasty smell, we ask to be moved, which they were able to. Plus there's no microwave.

Set within the Grapevine Mills shopping precinct it is super close to shopping and eating options and only 10 minutes (if that) from DFW airport.

Location and staff was helpful.

First we had a room on the first floor. It smelled and wasn't clean very dusty. Rooms need a much needed update. Toilets were so low and old, getting out of surgery it didn't help. Got moved to the next level, room was decent but need updating. Breakfast was a chaos they keep running out of plates!! Took for ever just to get a plate and have some breakfast.