Extended Stay America Suites - Seattle - Bellevue - Factoria

ground floor- place was clean

trash right outside door often full. very noisy neighbors. extremely disappointed in the fact that I checked out early and got the run around from staff and booking.com. never got an answer or refund of days I wasnt there, including the pet fee. 5 days paid for empty room.

Comfortable, convenient for our purposes.

Stairs to unit were inconvenient and challenging considering my physical limitations after my surgery.

Clean over all

Floors not swept, and smell of pets when entering room.

Stacey is amazing!! Me and my fiancé still stay here and every morning we get up at 7am just to go talk to her as we get our coffee. She’s so sweet and kind, she goes above and beyond making sure everyone leaves the lobby with a smile and good spirits no matter how they came in. She’s always working when we see her, if it’s doing laundry, doing room checks, etc. she’s the hardest working person I’ve seen here and she always does it with a smile even when she’s in pain or is having a hard time at home. We love Stacey and she deserves everything this job can give her!

早餐只有咖啡和一点点小蛋糕

我预定了七天，只住了五天，想退最后两天的钱，但是只给我退了一天……

Most of the staff was congenital. I have stayed at Residence Inn numerous times. My last stay was less than pleasant. I will let your corporate figure out their own problems.

Interacting with staff could have been better.

Horrible experience, the 3rd party I booked with chose a 1 bed room when I paid for 2 beds and had the receipt and confirmation yet the front desk agent wouldn’t help me, he only wanted to charge me more money to get into the room I paid for. Greedy business with robots for employees.