Extended Stay America Suites - Boca Raton - Commerce

The room we rented was supposed to have a pull out couch in it since we booked the studio room, the mattress in the couch was old stained and rusted as well as the couch it came from. There were no extra pillows or sheets in the closet per my request. The told me I would be on the ground floor and when I checked in the women was very rude put us on the 2ed floor knowing I have a infant. The bathtub was not cleaned and the towels had stains all in them.

My husband & I had a very bad time with our stay. We were put in a room that should have been used. We did not have pillows, no shower curtains, no utilities. The staff were rude. We were told by the manager that the room they gave was not to be rented. We were promised a full refund for the horror-able night we had. We have not gotten this refund yet, it’s been a over a week now.

My stay here was so bad I had do check out before I planned and find another place to spend the night. First, the room that I paid for wasn’t available. Apparently, there is a problem with the hotel’s website and it’s showing availability when there isn’t actually, causing overbooking. The front desk lady is the only reason I’m giving 3 starts to service. She was very nice, explained the situation and for me another room for the same price. That room was disgusting. The beds were not made, there was left over food from the previous guest and even a dirty diaper on the table. She got me another room. I spent the night just to find out the next morning that the door wasn’t locking. They got me another room. Even though there is a non smoking policy, the smell of cigarettes was unbearable. I just gave up. Property management should be better. I never felt so unsafe and uncomfortable.

It's a lot of family in this community. We all are going through hard times, but the quest and employee are all smiles. You feel welcome. All most at home.Home is where the family is do I felt at home.

Nothing not to like.

I was able to check-in a little early, which was VERY convenient, and when I got there I was upgraded for no extra charge because the room I had booked had become unavailable. Overall a great experience, I’ve been here before and will definitely be back. The manager is such a sweet woman!

I had a reservation for a king. I was given a room with a queen and no burners in the stove.

Good location

The place does not look like the pictures, from the lobby to the room the smells of smoking was very noticeable, the room was not too pleasant, not even a small trash-can, you literally could tell that the toilet tissue in the bathroom was not a new one, so they put a new one on top of the toilet. There was an odd smell in the room. In conclusion, do not waste your money if you want to sleep comfortably.

Good location but not a well up kept

Not well maintained Phone didn’t work sell of mold sink clogged Needs maintenance