Extended Stay America Select Suites - Richmond - West End - I-64

Exeptional

Hotel was quit and budgetable .

I truly can’t say anything that I liked about this property, for $40 more a night I could’ve stayed at a much newer hotel

Entire interior was unkept. Rust in the bathroom, bottom inside bathroom door looked like it was chewed on by a dog. Bathroom light crooked. Everything that was installed looked like it was worked on by eight year-old.

N8ck at front desk was great! Requested an late reservation even though reservation got cancelled he was able to got me in. The staff were gracious. Room clean and beds comfy. Location also was good .

Room was clean and as select suites if you ask they can provide extra amenities for no cost . Place is very quit .

Loved the location and closeness to where my wife and I were going.

When I went to check in, I was told that there were no rooms available even though I had a confirmation through booking.com. I even received an email the day before saying that my chosen check in time was ok. I then had to scramble to find another hotel because we had an event to attend. Most disappointing experience I've been through using the app.

I booked a room through Booking.com and when I arrived, I was told that the hotel was overbooked and I was charged for the room.

I would not have been charged for the room.

It was quit and safe hotel . Good experiance