Extended Stay America Suites - Orange County - Cypress

Everything was exceptional

Everything

Location was central to other things

Breakfast was a fig bar. Room noisy. Refrigerator was loud. Animals in building. Cats meowing all night. Hallways smelled. People smoking weed.

Do yourself a favor and avoid this hotel like the plague. I booked a room while I was in town with my partner for a work conference. We booked a room and arrived at about 11:30 pm. When we arrived, the lobby was locked, and no employee was on shift. We waited for about an hour. Mean while, two other couples were waiting to get checked in as well. As we were waiting, there were definitely a handful of shady looking characters hanging out in the lobby and going in and out. I tried calling multiple times, but neither the corporate customer or booking.com could reach them as well. After waiting over an hour, I tried to get a room in one of the neighboring hotels and all of which were booked. When I looked further into the Google reviews at this location, there are roaches, mold, and the facility is filthy. It sounds like they may have renovated some of the rooms on floor 3, but otherwise this place is a straight up dump. I still have not been refunded for the room, even though I was not able to check in or stay on the room.

Poor customer service, filthy facilities, and no employee is on site from 11 pm to 7 am

The staff was very pleasant and helpful.

The bathroom was not truly handicapped friendly. I mad an assumption that wheelchair assessable means that the bathroom had a step in shower. I had a huge bathroom with a tub/shower with bars. I could not use the shower because I can’t lift my legs over the bathtub. The entrance to the facility did not have automatic doors. Very hard to open the doors and to keep them open. I probe won’t book there in the futureuntil they bring it up to ADA code.

Always clean and consistent with their brand. Their customer service is excellent.

No comment/ here

They didn't have the room we requested.