Extended Stay America Suites - Los Angeles - Glendale

My husband and I were shocked to enter this establishment. It was late check in and has no choice but to accept. Expedia charged us too much to this property. Breakfast is no seat in, kitchen has no coffee maker and utensils. You have to pick up dishes for kitchen from the receptionist. So inconvenient and entrance glass door not clean. Garbage at the parking area. So disappointed and we paid $700 plus for this place which is supposed to be only $95.00 direct booking than using Expedia.

В номере были тараканы и очень много

not trash can in the room even in the bathroom and kitchen and i found s dirty blue color towel in the kitchen floor

The rooms were a little dirty and the sofa bed in the room was broken. Couldn’t be used at all.

Dirty

I drive , over 400 miles from Las Vegas, NV to attend my daughter’s baby shower because all of my family members live in California I was so excited to be able to prepare some food for the baby shower. Upon arriving, the first thing we saw a person smoking marijuana by the front door, which was a very excessive smell Entered to lobby, it looked dirty, walking through the hallway it got worse. When we entered the room it smell so unpleasant, all of the appliances were filthy and disgusting, bathroom was worse, we had to go and get supplies to clean and candles to cover the smell. I had to buy sheets for the bed, cause they were so filthy and slippers to wear in the shower Unfortunately we couldn’t go anywhere else due to, we had no money to stay elsewhere I spoke to the manager Casandra and I also did a complaint to corporate on this situation. The manager did reach out to me on September 11,2025 to inform me that they are going to reimburse me for 1 night, and that it would be refunded back to Expedia I believe it’s through your company. I requested it in writing, but I have not received anything as today

We were going to stay four days but we were not going to step in the shower. Mold and dirt everywhere. I have pictures. We stayed one night and found a Hilton that had clean walkways, hangers in the closet, clean rooms and no dirt or mold in the shower. We will need our money back for the 3 nights we didn’t stay. It was uninhabitable. Glendale extended stay was not for us. Sorry but that place needs an upgrade.

The property was so dirty and stinky. Reception and hallway are dirty and smell so bad.

Terrible experience so surprised Expedia my travel partner of 20+ years would have this property to offer customers