Extended Stay America Suites - Los Angeles - Glendale

I got paid over charged I payed on booking and they wanted me to pay more

My reservation was for May 8th, the person at the front desk told me that I didn’t have a reservation (which I reserved months in advance) l showed her my confirmation from Expedia, then she told me wait,she Went in the back and then told me (oh, Expedia) over booked you and they tried calling you. Which was a lie. I showed her my phone. She also said they had no room, For me and if I want she could check another hotel. She Kept asking me several times (Do you have money?) I Felt offended. I asked her why do you keep asking me if I have money, she replied and said you have to pay for your hotel again, I told her I already paid for my hotel. Why would I have to pay again. With a attitude she said I don’t Want to argue with you, I told her l’m not arguing with you. I repaid for a hotel and you want me to pay again? I got ahold of Expedia, the person told me (Expedia) didn’t Over booked or cancelled your reservation but I would be happy to get you another hotel and you don’t have to pay again. My family and I, have stayed in this hotel for many years a few times a year. Never again! I saw homeless people in the back. And a lot of men hanging around. I was just there in October and now I didn’t feel safe.

Stayed here before it’s cleaner , (Im a clean freak), now great location , plenty of parking , near the mall food places etc I also forgot a pan they let me borrow one nice staff

N/a

I asked for silverware, a toaster, and plates when i asked there are 2 postings that say they will bring it up to us. I had to go down to the front desk and pick it up. Clearly that should be removed.

Very good sta

I found this property as unclean. The trash was not cleaned, perhaps it was still left after the previous guest checked out. The cooktop was not working, i had to struggle with food. Breakfast was only few muffins and few protein bars and coffee.

The price was good, 15 minutes from Universal Stidios

There was no coffee maker, no hair dryer, water pressure in sink was vey low. The “breakfast” was just coffee & oatmeal packets. No pool, trash was piling everywhere

very poor condition of the property. paint peeled off. no room service for towel or kitchen utensils. need to go to lobby get anything. beds not comfortable and stains.

Convent location close to highway

Messy, a lot of homeless in and out of property. Breakfast was just oatmeal, coffee and muffin