Extended Stay America Suites - Houston - Galleria - Uptown

The condition of the room was awful. The door hinges were completely rusted in the bathroom, the tub was dirty, and everything was is disrepair. There were zero amenities. No cups, hairdryer, anything in the kitchen. It costs $1 per call for local calls. The hallway smells awful and I’m pretty sure there was mold in our room. No use calling the front desk because you are put on hold for 10 minutes then told they can’t help you.

Everything was old and outdated from the furniture, to the flooring, to the appliances, to the bathroom. The walls felt thin. There is no real breakfast, it is just a granola bar and coffee. The best thing about staying here is the price.

Location

The first time I visited a hotel that didn't provide basic shower cap! I asked the receptionist for one but I was told it's not included as a basic toiletry provision. I had to tie a litter bag on my head to serve as a shower cap the 1st day I arrived. The WC flusher wasn't working properly. It ceased to flush at one point, I had to call the receptionist for it to be fixed. After 3nights, I wanted the room cleaned and trash bin cleared. However, the receptionist told me that I will have to dispose the trash myself in their trash room towards the end of the corridor on the 2nd floor where I lodged because the rooms are only cleaned every 7-days.

It was disappointing the place needed remodeling

Everything

Great place to stay with family and kids.