Extended Stay America Suites - San Jose - Mountain View

Good location

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The manager had the exterminator come and treat my room. All my belongings are exposed to the pesticides. I was denied access to the room all day. They refused to give me ah refund, or treat my car, and replace the items which were damaged. I've lost a week's wages. And to top it all off, I'm allergic to bedbugs! I'm suffering from the gross negligence!

We stayed at Extended Stay in Mountain View and had a very poor experience. The fire alarm in our room chirped both nights. Staff was friendly and tried to help, but the wrong batteries were provided at midnight. We replaced them the next day, but the alarm started loudly chirping again at 4 a.m. Management acknowledged an issue with the fire alarm system, which is concerning. On top of that, the noise from upstairs guests past midnight and people talking outside late into the night made it impossible to rest. We were in town for a family funeral, so this was especially difficult. The hotel offered a voucher for a future stay, but we will not be using it as we have no intention of staying with Extended Stay again. A partial refund would have been more appropriate. Unfortunately, this experience has ensured we will not return to any Extended Stay property.

Good staff easy access from my parking.

Great deal, clean

Lots of construction going on. Hard to find the location.

Great

Very easy check in, very clean rooms and comfortable bed. Would stay here again!

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