Extended Stay America Suites - Nashville - Airport - Music City

It was a cute set up

Cock roaches in two different rooms two different buildings

Staff was friendly and gave great ideas of where to go for the Nashville experience. I will definitely stay and go back there.

Nothing. We did not have a room when we arrived because of overbooking.

Booking.com overbooked the rooms. We drove 90 miles to stay near the airport and when we arrived we had NO room to stay in. Everything was sold out around the area. I will not be using Booking.com ever again. Very poor system of communications.

Johnnie, is a great person, and very thoughtful and helpful during your stay. I would definitely stay again and it's alway a great experience.

Quite honestly the worst hotel experience I've ever had & not worth the $270 I paid. Stayed here for the weekend for an event (Friday night through Sunday morning). When I checked in, I was given a room that wasn't cleaned. They give me a new room. I work remotely so needed wifi which is advertised as free. When I sign in for the wifi, it literally won't let me bypass the upgrade options and closing it out doesn't activate the wifi. So I buy the upgrade for a day at $5.99. End up getting it for two days and the prompt says it's charged to the room. Fine. The next day, I leave the room at 5pm for my event and get back around 11:15pm. Head to the room and my key card isn't working. Hmm... weird. Tried a few times and then head downstairs to the lobby. Apparently, this isn't your typical hotel as the lobby is only open from 7am-11pm. There's someone at the desk that eventually notices me trying to get in and comes to the door. Tell him that my key card stopped working and confirm my name and show my ID. He leaves me outside to go check it out. Comes back and asks if I brought wifi and that there's an $11.98 charge to my room that needs to be paid. Okay...? I paid it. So we don't charge guests for room charges upon check-out. We lock people out of their rooms for $11.98 at 11pm at night. So to sum things up: I'm a woman, traveling solo and I was locked out of my hotel room at 11pm in an unfamiliar city for $11.98. Yeah, never staying here again and don't advise anyone else to.

It was very co vent to have a useable kitchen

The room was not clean and it had a funny smells and stains on the floor stained on the counter top. I had to get a coffee maker. It had dirty carpet you found three stink bugs. and the best part was the handrail had blood going down.

Elegimos este hotel por la buena experiencia que tuvimos una semana antes. Desgraciadamente, además de ser 3 veces más caro, la habitación que nos tocó estaba sucia, con restos del inquilino anterior, la bañera sucia, bastoncillos y cortaúñas tirados por el piso, la mesa pegajosa de restos de comida, suelo con barro, la cocina con restos de comida. Parece que si te toca en la parte delantera está mejor que la trasera.

Que no limpiaran la habitación antes de entrar, había restos del inquilino anterior.