Extended Stay America Suites - Cleveland - Airport - North Olmsted

I found poop in my toilet !!!! Not inclined to return… Lack of hotel hygiene

The front desk lady was patient. That’s the good part. Very dated and plain rooms. They need upgraded. But after an evening there, I totally understand why mgt doesn’t want to sink more money into this place. I wouldn’t. The room was advertised to have a kitchen, but mgt needs to be more specific. I’d have said that it was just a space that contained a fridge and oven and microwave and sink. No means to use the oven, nothing to cook with or in, no dishes to eat off of or silverware to use. And no means to wash the utensils in the sink. It’s like saying they have a car, but no seats, no gas tank, no steering wheel, just this thing that looks like a car. So if you don’t have these things and you’re forced to be here for a while, just have ample counter space. There wasn’t even a coffee maker in the room. Even a Motel 6 has a coffee maker in the room. I’ve stayed in other “extended stay” chains where all of these things have been supplied. Also, I don’t believe the clientele that uses this establishment understands that marijuana smoking also falls under the definition of “smoking”…the building reeked of it. My guess is they’re too stoned to care. We left early. Glad I’m only out airline miles.

I reserved a suite for the night of the 28th for 4 people. The lady at the front desk was pleasant. I had to get additional sheets and blankets for the pull out couch. I was told that there was only one pillow available. When I went to the room to put sheets on the pullout couch I discovered a raggedy mattress with a smashed strawberry on the mattress. I closed the couch back up and just used the couch as a single bed. Three other adults had to share the king in the other room (AWKWARD). Both tv's had no signal either. We were only staying one night so at that point we just dealt with the issues. I have used this hotel in the past for convenience and proximity to family. Sad to say this is the last time. The competition near this hotel is so far above and beyond. I get that it is cheap but people are willing to pay for a nice clean and updated place to sleep. One other thing...don't let people sleep in the chair next to the coffee and snacks. It is kind of creepy.

Didn’t let us check in due to age restrictions didn’t say anything about it on the page

Horrible customer service

Nothing

They lied on me and said I didn’t clean room.