Extended Stay America Suites - Norwalk - Stamford

Location

No housekeeping service is provided during the stay, yet guests are left an envelope requesting a housekeeping tip. It is unreasonable to expect tips for a service that is not being performed.

Reception - Sasha was very nice and helpful with beautiful smile.

location - went pass hotel, up the mountain off highway and had to walk down the mountain to get to road to go store ect. No where to sit in hotel (no lobby), no ice machine. Price was to high to offer nothing. I would not stay here again.

The staff were very friendly and accomodating, especially given the circumstances. It was college graduation weekend and they were no doubt inundated with people who'd never stayed there before and probably wasn't their first choice, so when we all saw that the floors of the lobby under construction, the card key system down, etc ... patience wore thin quickly. But the staff stayed calm and helpful in the face of out of the ordinary circumstances.

At $250 for the night, it's not like this was some side of the road motel. You can typically get any of several "regular" hotel rooms for that rate, when they're not being artificially jacked up for college graduation week. So it was a real disappointment first to learn that Extended Stays have no ice machines. You're expected to make your own ice in the fridge. I mean, I guess I understand that, after you explain it? Doesn't help you when you check in, of course. You'll need a few hours. Assuming your room has ice trays. But then there's a kitchen, but no kitchenware. At all. Not even a glass to rinse your mouth when you brush your teeth. You have to ask for all that stuff. And at a time when the staff is seriously overworked and you're told "we'll bring you some cups when we get a moment", you're kind of afraid to ask for plates or silverware. So you check into your room and ... no cold drinks, no silverware to enjoy your food, but you're still paying the same rates as a place that would have had those things. What they had no excuse for was the hair in the shower, which had not been adequately cleaned. To the staff's credit, they apologized for that and offered a discounted rate. But it was just one of many things that piled on to make for a memorable "Let's try never to stay here again" night. Extended Stay means precisely that - do not put this place on your "I only need it for a night how bad can it be" list.

Comfortable amd clean