Extended Stay America Select Suites - St Louis - Airport - Central

Roachs bug bites and all around hygiene of the building

The free Wi-Fi.

The room was filthy. The floor left my feet black and there were ants everywhere. The staff were rude. One staff member stopped me in the hall because she mistook me for another guest, aaking if I was leaving today or extending my stay. I was very confused because one, I'd never seen this woman in my life (no uniforms or nametags so no telling who works there and who is a guest), and two I had paid for a week in advance and this was only my third day. When I answered with neither she asked my room number and I stupidly gave it in the middle of the lobby (for safety reasons as a solo/female traveler this is a big no-no but again CONFRONTED by what I believe is staff) and she realized I wasn't the guest she thought I was. Apparently she recognized my dog stating there was another guest with one just like mine, but somehow I doubt that. I bet it was another pit mix and they were just being prejudice against him because then later that same day another staff member, a male housekeeper, shouted at me from down the hall and blocked me from using the elevator because of my dog despite no one informing me of the "no dog on elevator rule" upon payment, or even afterwards when I turned around in front of two staff members and took the elevator with my dog in hand. They charge you $25 extra a night for your pet but you can't even take the elevator? Speaking of, the stairwell doesn't have AC and is approximately 80+ degrees so I had so much fun making that trip during this past heatwave. The walls were paper thin so you hear every argument and every footstep in the hallway. The bed didn't come with a comforter just a cracker thin sheet on a springy mattress. The vending machines charge $5 for a soda. Oh and the prostitutes outside are entertaining and respectful at least. I could keep going but I have to go to work. Overall I paid almost $800 for one of the worst stays of my life. I ended up getting another hotel halfway through my stay. Yeah.

Location

I didn’t stay waiting on a refund the curtain was done and no one there to fix it and they had roaches.

Hotel was dirty, no towel no nothing on room. No customers service on front office. I say terrible hotel i stay that night.

The place has roaches, I complained and they switched my room but I couldn’t get a refund

I left a day early because of roaches in my room. This was the dirtiest place I’ve ever stayed. I decided to stay here because Expedia showed a 8+ review score. I’m not sure who has been propping up the review scores for this place, but it’s nasty. I spotted two roaches on the kitchen floor and one roach on the shower wall.

Loved it

I paid for a king bed but got a queen. Hotels.com tried getting the hotel to give me a partial refund but the hotel refused

Horrible. Nasty dirty doesn't offer any soap.