Red Roof Inn Southfield

The room arrangement is good.

Roaches, none of the bed lamps worked, cabinets were nasty, roaches, no breakfast, horrible staff, the men on staff were rude asf, they still had cards of what is in the room but none of it was there, they said they stopped during Covid, but the cards were still in the room, bath tub had mega lime on the sides of it..

When I called them to get my refund they hang out the phone on horrible service. I don’t recommend it to stay in this places

Appeared to be a nice place, never got the chance to stay. Denied a room,no help to secure another room attendant seemed to be mad at something. Returned home, BAD VACATION.

Clean room, quiet. Staff was professional. Easy access to expressway.

I selected this location as my daughter was moving because of a divorce. We had 3 days to do the move and couldn't use the house for cooking. When I checked in the front doors we locked, and I had to be buzzed in. It was three in the afternoon. That didn't give me a great amount of confidence. As I was checking in another guest complained that there were no dishes in her room. The response was that the policy was that because of covid they didn't keep stuff in the rooms. When I asked for my own the response was that they needed to be cleaned. When asked about pans the response was that they didn't have them. This was on the website when I booked " Dining and cooking utensils provided" I was able to grab a pan for us to cook dinner and then the stove barely heated. I went to retrieve something on the floor and there was a dirty sock and a water bottle that was not mine under the bed. The dishes that I did get were only a plate and the silverware was not that clean. No dish soap was provided. Not worth the money charged.

I recently stayed at the Extended Stay with the expectation of enjoying the complimentary breakfast they advertised. However, my experience fell short of expectations. The first day, there were muffins and oatmeal but no milk available. On the second day, there was no oatmeal, only muffins. To my disappointment, on the third and fourth days, there were no muffins or oatmeal, and only coffee was available, which was not the minimum breakfast I was expecting. Additionally, I encountered issues with the room. There was no way to lock the door from the inside, as the lock and groove were misaligned by 3mm, compromising the security and privacy of my stay. Furthermore, the room I was assigned was located near a rear entrance on the second floor, and from 11:00pm to 1:00am, there was constant noise from people opening and closing the door, making it difficult for me to sleep until 1:30am. As a guest, I had anticipated a minimum level of service, including a decent breakfast and a peaceful night's sleep, but unfortunately, these expectations were not met during my stay at the Extended Stay. I hope that the hotel takes these issues seriously and takes appropriate measures to improve their breakfast offerings, address the misaligned door lock, and minimize noise disruptions for the comfort of their guests in the future. Overall, my experience at the Extended Stay was disappointing and did not meet my expectations for a comfortable and enjoyable stay.

Nasty

This place is horrible. I stayed for a week and housekeeping never showed even when requested. I asked for clean towels and I only got them once after waiting all day. They never came to empty the trash or remove the old towels from the room. The short guy working the front desk was arrogant and rude. He never acknowledged guest when they entered the building or when we spoke to him on the elevator. There was a man sleeping in the hallway at 6:30 am with a lot of bags one morning. The hallway on the second floor stinks. There’s nothing good to say about this place.

The room was dirty there were no sheets and no pillow cases on the pillows which was sitting on the couch. There were no wash cloths and Anthony couldn’t do anything to accommodate us. I WILL NEVER RETURN