HomeTowne Studios by Red Roof Dallas - North Addison - Tollway

I didnt like it at all i think it needs new staff and new cleaners just horrible please get the tvs and air conditiong fixed oh wow

I requested a non-smoking room, but it smelled like cigarette smoke. When I mentioned it to the front desk, they responded that people aren't supposed to smoke, but they do anyway, and the rooms end up smelling. Additionally, the place is broken and ugly. I was cold because the heater kept turning off, and the phone to the front desk didn’t work, so I had to put up with it without blankets.

This is literally, a roach hotel. Bugs everywhere! Outside of the building looks pretty good. Inside very dirty, roaches running all over. Flooring coming up in the bathroom, microwave was filthy and rusty, cabinets were literally falling apart, you could open the door on the uppers, and see the ceiling through the top of the cabinet. I screwed up, I usually check the reviews before I book. I didn’t this time, my bad! Only thing I can say good about this place is it looks good on the outside, and it was cheap. But you get what you pay for here!

First of all I will say that Carleen and the Security along with the man that pulls trash was nice and helpful. I stayed in a room by the office with my small dog while there on business and Anastasia and Maria( the cleaning lady) were accessing my room while I was away. My dog was given something that made her sick resulting in having to go to the vet. I added a picture of what was done to my dog water bowl. I walked into my room and Anastasia or Maria placed my dog soiled puppy pad into her water bowl. Anastacia is Very Rascist and doesn't like Black People. The rooms are infested with roaches. The people that stay there on a regular basis are very friendly.

Horrible property like a slum. Dirty, poorly maintained and cochroaches

It was for the most part quiet.

Roaches and the kitchen facilities not working.

Smelled nasty bugs

I had to find a different hotel because of the smell. I was on the phone with Experian for hours trying to get customer service NO ANSWERED!

Th staff was friendly and caring.