Extended Stay America Suites Los Angeles Torrance Del Amo Ci

Thanks for the great location.

I use to love extended stay but this hotel was the worst. Actually the whole hotel smelled like a hospital full of sick people. The bed was uncomfortable and with a cheap mattress. I feel bad for writing this type of review, but corporate needs to check on this hotel. One bright spot, the women at the front desk was very nice.

Need more basic service No shampoo Broken bus room fan Low quality breakfast

Comfy bed

Staff was welcoming. Front desk called us to check how everything was and that did it for me. Sometimes a simple call makes the difference. Keep it up 👍

There are no amenities like shampoo, conditioner and hair dryer and they said they will clean the room every two weeks. The room is not clean at all.

Honestly, this was not a good room or a good location. Construction and fire trucks running all the time. Room had exposed sockets and wallpaper that was falling off and bubbling. No utensils or dishes in the kitchen means you can't have your own food. The staff was not bad, but not as good as possible. The keycards needed to be reset multiple times for no good reason. The bed and pillows were not comfortable at all. The trash room has no spaces for recycling if someone wishes to do so. The bathroom has no useful items really beyond towels, as the facial bar and body bar given are rather small. The Grab and Go breakfast was only coffee and pre-packaged muffins, some of which were not on the right date. I spent more money on my trip taking care of getting things needed to for the room than anything else. The laundry room was charging quite a bit for both washing and drying a load. Also, no laundry items in the laundry room? I have to bring my own soap? That's wild. Lastly, multiple times I smelled marijuana on my floor, in the same hallway as my room. I believe that should be against the no smoking policy. This was just not what Extended Stay advertises and shows how far the brand has fallen. People would be better off spending a little more for a real hotel experience.

Everything went smoothly, the staff was great, the internet access was user friendly. The only minor gripe we have is there wasn't coffee available for us early birds 2 mornings. (there's a 3 hour time difference where we're from) It did appear later.

The location of the property was pretty nice, there was a mall across the street and the convenience of common store such as Walmart, target, Marshalls Ross and common eateries nearby. The beach was 11 minutes away, (power, saving grace).

A couple items to mention was that coffee was never avaliable in mornings and it listed breakfast available as a feature. It was a mini muffin or a nutrigrain bar. I dont believe that should be considered breakfast. The laundry facilities cc was broken and no change was avaliable as well. Eventually the laundry app worked