Best Western Plus Kalamazoo Suites

The hot tub worked very well. The shower head was good.

The first room they gave me had not been cleaned at all. Dirty towells on the floor of the bathroom, sheets all off the bed, garbage cans full. The second room they gave me the tile floors were all sticky, the carpet floors had crumbs and small debris scattered throughout. The remote for the tv did not work. I went to the desk, the girl went through five remotes before she found one that worked. The tv in the room did not work. The mattress was sunken in and lumpy on both sides. I had to sleep in the middle of the bed. I was afraid to try the breakfast. I have stayed at several BW + hotels. This was by far the worst. I will not stay at another one except maybe the good ones I have already been to.

The location was great.

The room was very dirty, stink bugs were allover and it was nearly impossible to get towels in the room or at the pool.

We loved everything about it!

Everything was amazing

Location

Room had torn chair and dirty ottoman, hot water in sink was cold don’t warm up. Half the equipment at breakfast didn’t work (waffle iron and juice machine). Put in a room next to the elevator - noisy.

There was absolutely nothing I liked

It was dirty, the mattress had springs sticking out and cut me open, there were ticks everywhere, sex straps under the couch, dirty tissues under the pillows, a semen stain on the sheet.

Very convenient location for what we needed.

The hotel was over-run with families from a youth wrestling tournament. The first night kids were running up and down the halls until midnight, which the hotel had set as "quiet hours". Waaaaay to late at night for that and staff seemed uncaring about it. Yogurt machine, waffle iron and one of the coffee makers were all broken In the breakfast area.

Location of hotel was nice.

Our room was not vacuumed and had pop corn on the floor. Not stocked for the amount of people we reserved for. You could hear everything in this hotel.