Best Western Hendersonville Inn

Besides the numerous questionable hotel guests that I assume lived there, along with staff, the bathroom vent was just a cover leading to a small hallway with access to all the other bathroom vents as well. No fans connected to the vent holes, no air ducts- just open space for viewing of god knows what. Management seemed to have no idea, no previous complaints, and were told to remedy this from corporate through refunding the last night because we checked out early. Also to note: there is nothing homemade about the breakfast. Bacon wasn’t even cooked. It was disgusting. The cleaning staff who came around all seemed polite and helpful. That was the only plus. Overall, not worth whatever is happening behind closed doors. To think of all the children and women bathing - it was a baseball Allstar weekend and I hate to think of someone using this “concealed” hallway.

The location was great!

The rooms were run down and not the cleanest. There was a weird vent above the showerhead and the bathroom was just gross. The bed felt like you were sleeping on a board. There was no overhead lighting only 3 lamps that barely lit up the room. There were cobwebs around the curtains that looked like they have been there for a very long time. Add all this up to some sketchy stuff going on in the room beside of us and men peeing out in the parking lot with no shame. Honestly the worst experience at a Best Western we've ever had. We ended up leaving a night early because we didn't feel safe with what was going on beside of us. Saved for months for this trip just to be let down. The pictures are not how the rooms actually look. Definitely needs some updates and more security!

Great location

Location

Not super clean

Rooms were clean and very pet friendly

Too many homeless allowed to roam the property, sit on sidewalks etc.

The location was great and the staff were excellent. Would definitely stay there again.

I can't think of anything not to like.

The staff was extremely friendly and helpful. My wife left her hearing aid charger in the room and did not realize it until we were over 200 miles away. When she called the hotel, Becky answered the phone and had the charger. The housekeeper Gladis had turned it in that morning. Becky took our information and within one hour, she made arrangements to have it shipped to us at our vacation location. Becky and Gladis saved the day. Thank you both. Additionally, the accommodations were very nice and extremely pet friendly.