Swissôtel Jakarta PIK Avenue

I've been traveling all around the world for the last 30 years.. And what stands out is always the extra attention, the genuineness, and the effort of every individual who shows to make my stay as comfortable as possible. Swissotel PIK has done just that! My dinner at Summer at The Pool was just amazing 🫶🏼

Swissôtel Jakarta PIK Avenue is located conveniently quite near Soekarno-Hatta airport and right next to a big mall. The atmosphere is modern but cozy and welcoming with wooden theme, although to some the hallways may appear a bit too dimmed/dark (not for me, though!). As an Accor Plus Platinum member, our room got upgraded to the next category. Although it was not too big, it was still comfortable, especially the bed, pillows, and blanket. Everything was also clean. Upon entering the room, the Guest Relation Team had already prepared a mirror art decoration for my early birthday celebration, which was much appreciated (thanks Angela, Cecil, Nuril, Aldo, Suvin, Fesya, Yusuf, Christy, Agnes, Cantiq, Rosita, Vanya, and Jovanca!). Not too long after, our welcome amenity was delivered to our room. We especially enjoyed the chocolate :). I booked the room during CIMB Anniversary promotion which gave us an IDR 700K discount so the value for money was definitely worth it. We had a good night’s sleep thanks to the quiet environment. The breakfast was also satisfying. As a Platinum member, I had the chance to enjoy the executive lounge for tea time and cocktail hour. It was nice, but I think the dessert/cakes variety could still be improved (a dedicated tea time/mini cakes selection would be nice). We also used the gym facility and strolled around the pool area. Both were satisfactory, although in my personal opinion the pool decoration made it seem a little bit too stuffy/cramped. Overall it was a great staycation experience with a great team of friendly & attentive staff, and just a little bit room for improvement :)

Very good buffet We love the beef , fried prawn almond and the wanton fr is very yummy The service also very good very friendly especially Aidha ,,, confirm we will back again

The location is in the mall...

The staff wasn't very helpful...

We had such a great experience here. The rooms are spotless, super quiet, and have this modern–natural vibe that instantly makes you feel relaxed. The staff has been incredible—so friendly and attentive. Breakfast at The Paper Duck on the 7th floor was a standout. The food was fresh, delicious, and had so many options. Calvin took amazing care of us—he’s basically a juice cocktail artist—and made sure we tried some of Indonesia’s best flavors. Elsy was also so kind and made sure we were comfortable the whole time. Highly recommend staying here. It’s worth it just to meet Calvin and Elsy!

Great food love the beef, roasted duck, dimsum great service !! And their so friendly as well great place novi, kevin and andre

The staff is so friendly and constantly check on their guests every now and then. One of their staff, Novi Kautsar, even came to us to check if everything was going well and recommended certain dishes. It was a good experience overall.