Aparthotel Esquinzo Y Monte Del Mar

Alles super seit 12 Jahren

Bien dans l’ensemble. Problème de température dans les logements dépourvus de climatisation

Residence Hotel molto curati nelle aree comuni; appartamenti rinnovati ; in perfette condizioni sia estetiche sia funzionali; ci siamo trovati molto bene! Eccellente il servizio di Ricevimento e di assistenza tecnica. personale molto preparato e disponibile ad ogni richiesta del cliente e a soddisfare prontamente sia le necessità, sia le urgenze: abbiamo perso la chiave dell'appartamento e in 5 minuti è arrivato il tecnico ad aprirci e a sostituire la serratura dandoci la chiave nuova. Complimenti!

NEVERA ROTA

We have stayed at the Esquinzo Monte del Mar 5 times before. Before and on arrival, nothing was mentioned about what was to come. After 2 days they sent us to eat all meals at their other hotel 3 kms away, The Royal Palm. This was not what we wanted at all. Then they announced that there was to be drilling works in the main pool areas. There were mechanical diggers, loud drills and a gang of workmen. The worst thing was how this hotel group treated us. They refused to pay for the full loss or inconvenience we suffered. They offered no alternatives or apologies or any form of thinking of us being put in this position. We had to sort this out ourselves; We moved to another hotel at our own cost. They eventually refunded 7 nights, but not the full 10 nights. The rest of my family in 2 other apartments did not get any refund or help. They took thousands of pounds from us, ignored our loyalty over the years, and instead presented us with stress. When we decided to make an official complaint and asked for the “Hojas de Reclamaciones” form, they did not produce one. The procedure then would be to contact the local police. I tried to complain after getting home. However, this is not possible, hence my writing on social media. IMHO and from our experience, this hotel group will not worry if you have a destroyed holiday or assist you if things go wrong. They are IMHO inhuman and arrogant. Do you really want to risk that? I am still incensed about what they did to us, weeks later.

Es muy buen lugar

Sehr ruhig gelegenes Hotel in der Nähe zum tollen Strand. Hatte ein renoviertes Zimmer. Essen im Hotel war nicht so toll. Fußläufig war aber ein sehr tolles Restaurant.

Had a very peaceful stay at this hotel, it is in a very quiet area but that suited us. Beautiful beach a five minute walk away via a very steep slope, not good for elderly or disabled. The hotel also has many steps which we found difficult with heavy bags. The room was clean and comfortable and regular cleaning, towel change etc. Beach towels available from reception for a small fee €2. We had half board which was ok, breakfast plenty of choice, dinner a little limited and not always to our taste. Value for money hotel if you want a quiet beach stay

Tutto bene

Die Unterkunft und Anlage machte insgesamt einen guten Eindruck. Leider war das Studio etwas in die Jahre gekommen, dennoch in einem sauberen Zustand.