Casa Retreat

I am writing to express my disappointment with my recent stay at Hotel Casa Retreat. During my visit, a staff member demanded an additional $20, citing it as a "green tax." The following day, the same staff member returned, requesting an extra $8. I paid the initial $20, but I refused the second request, asking the staff member to coordinate with Expedia and send me an official email about the charge. He never returned, which raises concerns about the legitimacy of these charges. It feels like I was unfairly charged, and I believe this is not the standard of service expected from your establishment. I kindly request a refund of the $20, as it appears to have been an unwarranted fee. Thank you for your prompt attention to this matter. .

Tv and internet not working a struggle no coffee or tea inside the room.defintely not suitable for elderly. full paid room once check-in oh need to pay government taxes only 5$..extra

Ok for a low budget stay

I've been staying here whenever I visit the city for last few months. It's cost efficient. Good staffs. Friendly receptionists. Might have little flaws in room and it's small but didn't matter. All good so far.

Bed was very uncomfortable , woke up with major back pain, was very basic. no coffee or tea but there was a kettle with no mugs so i guess it’s for noodles, room was ok then went for breakfast and got my coffee with food after it’s should be served before your food comes. was ok stay just need new bed man even my friend had major back pain was very uncomfortable. also we heard a lot of kitchen pots banging and people talking loudly whole day yesterday then we closed window in shower and it was much better. no body wash or conditioner for ladies. will not be back again.

Jævn service og rengøring også jævn. En del lydt på værelserne.

For Wi-Fi we needed to pass our phones to the staff for them to include the password in our phones

A nice place to stay over for 1-2 nights. Very comfortable bed and pillows. Bathroom convenient to use, there is shower gel and shampoo (no soap though). Location is good, accessible. Takshi (staff) helpful and polite. Room is small, bur ok

Rooms are tiny, staff is very unprofessional! But it’s not the word - room smells horrible because of the restaurant downstairs. Staff showed me two more rooms apart from the one I have booked - same issue with the smell (smth like burnt oil). I refused to stay and requested for at least 50% refund, as the have blocked the room for me. However nothing was refunded. Besides I have called owner that promised to call back in two minutes, he was on another call. But he never got back to me, and apparently blocked my number. Please don’t waste your time and money there are many more other options that are better for the same price!

Habe eine sehr schöne Muschel als andenken gekauft! Nachdem, das Zimmer gereinigt wurde! Wahr dieses Andenken von den Malediven nicht mehr da! Alles sehr seltsam! Sehr enttäuschend! Vorallem nicht vertrauenswürdig! Sonst wahr das Personal sehr freundlich!