Smartflats Design Luxembourg

Dans l'ensemble correcte mise a part la non reception du mail de validation avec les codes d'entrees (obliger d'appeler le service client qui a été tres reactif et professionnel), le lave vaisselle etait plein et avait une odeur nauséabonde en l'ouvrant. Pas de torchon à disposition pour la vaisselle.

Smart flats is unmanned and has a online pre check in, which gives you codes for the doors. Location wise a couple of minutes walk from the tram. Parking is on street which was full. On arrival the front door was unlocked, the inner door and room door have a wireless cylinder type lock which some other guests have had issues with. (I tried the keyboxes first). The building looked to be recently finished and to a high standard and the room was clean but : The stairwell had some rubbish. The bathroom smells of drains, with the window open can't smell from the bed but isn't a nice place to be. The toilet seat was cracked Soap and shampoo dispensers both empty The double bed was a sofa bed. Not much soundproofing if any. Dishwasher wasn't emptied from previous guest The shower head was too large for the water pressure and the button was broken. No heating controls (room was hot in April) In my opinion it seems the management are too remote and while good on paper smartflats lived up to its one star reviews.

Worst travel experience ever. Dirty and unsafe. The room wasn't clean when I arrived (after 4pm): used bed sheets and towels full garbage can. One of the blinders was broken and the kitchen table was about to break (hard to work when the table is bobbling so hard). Finally to top thing off, I was locked inside the room for hours because the electric lock was brocken. I missed business meetings because the Support team couldn't care less (it doesn't feel good when you keep calling to be able to get out and the Support agent just tells you "don't worry, someone will come today"). This place is not safe - imagine being locked in the room if there is a fire or other safety hazard. Of course they are no longer responding and are refusing to refund me. To be avoided entirely.

Muy mala comunicación, no te respetan nada si no estás conforme con lo que te ofrecen no te reembolsan nada

Nous étions très décu de la communication et de la propreté, même si smarflats est bien placé. L'appartement n'était pas correctement nettoyé, on avait envoyé des photos, les responsable était d'accord avec nous. L'équipe de nettoyage est venu après trois jours pour dire que maintenant ils ne vont plus nettoyé, car on est déjà 3 jours dans l'appartement. La communication est difficile, car à chaque fois qn d'autre est en ligne et l'un savait pas ce qu'a fait l'autre. Les mails sont resté sans réponse. On nous avait accordé un nuit de remboursement, car notre vol était annulé et on était obligé de partir une nuit plutôt. Malheureusement on attend toujours le remboursement. On ne peut pas recommandé cette établissement, même si très bien placé.

: équipements, calme du quartier, proximité du centre ville, propreté et modernité de la chambre, lit confortable, douche magnifique. - : un volet de cassé, bruit des avions, serviette coincée derrière le radiateur

Well located but a little bit noisy and the studio could be better furnished (cleaning material + kitchen supplies)

+ Petit parking à l'arrière, Grande télé. Bon Wifi. Beaucoup d'espace - Micro-onde assez compliqué (je n'ai pas lu le mode d'emploi :-).