Hotel De Susana and Resort

Staffs were great

The hotel seemed a bit rundown and cleanliness didn't seem to be a priority. They were doing work by the main stairs and the scaffolding presented a tripping hazard. They were also fumigating and making a lot of noise even after 10pm. I had to ask them to stop because people were already trying to sleep. I wouldn't recommend this hotel to anyone.

Beautiful Place!

The receptionist on arrival was great. I had to ask for the lights to be turned on in the corridor upstairs because it wasn’t done. The service in the restaurant was terrible. The food was cold. There were birds flying freely in the restaurant with no attempt to get them out. My food order came out with items missing and never ordered with the kitchen. The Staff didn’t seem to be interested in anything and gave me the wrong beer 2 times. They looked totally bored the whole time.

A rundown property.

Very unclean. We checked out a day early because it was truly that bad. We had a total of two towels and the both had holes and smelled like mildew. I rarely give a bad review but I have to be honest.

Very good

Is there anything not disgusting in this hotel?? Well: The breakfast was actually very good. From the moment you enter this property you get dazzled by grandness. Ten entrance way, grand lobby and even the room itself is enormous.. It could easily be one of the most impressive hotels in the country, if it weren't for the terrible state it's in. Bed sheets, seats, bathroom.. even the floor was disgusting. We named the large cockroach in our room "conny" as a joke, but we even didn't dare using the water as the tap seemed to explode on first use (indicating it not being used for a long time and probably containing salmonella).

3rd stay here....will be back

Beautiful resort - awesome pools and great food