Comfort Suites Lombard - Addison

A better shower for handicap people. Where you don't get water on the floor!

The breakfast was decent, the room was nice enough and the sofabed already had sheets on it. It was convenient to where we were going as well.

We found a couple bedbugs and approached the front desk. They responded that we could talk to the manager when they got in and only offered to change rooms. We were in the process of checking out shortly so that didn't help us. The manager discounted us $40 for having bugs but offered no other help. We asked for bags to wrap up our luggage to decontaminate them at home and they were very stingy with the bags. At first offering 4 for our family of four and then reluctantly giving us two more each of the times we asked saying "I already gave her 4 bags." "I'll have to check to see if we have any." "Here are two more" despite asking for 3. All in all unhelpful for us as we tried to contain traveling with the bugs back home. We only found the two, thankfully, and they definitely looked like mature adult bedbugs from a google search. I wished they would have been more helpful in handling the situation of their hotel room.

The check in staff overnight was Very unpleasant and RUDE! The facility needs alot of updates! The elevator sign has chipped words and letters missing on 1zt floor and the 3rd floor! I contacted this property to ask for extra pillows and asked to confirm when I arrived and was hit with a ribaldrous response from the Rude white male at the check in counter! He stated there is enough pillows already in the room? The deposit is ridiculous and was not mentioned on Booking.Com website! I have stayed way better hotels and the deposit was either not required or way less than what this 1 star hotel asked for which was $100...The check out process clerk, I asked for the corporate complaint number and was told "I dont know it"! I asked for a manager and was given a card. No apologies no please try us again, just very dismissive! Finally, the Ice machine on the 3rd floor of my room location was broken! Just ridiculous and very low budget disappointing experience.

The check in staff older guy that should be retired is very rude, unpleasant and ridiculous!

Room dirty curtain falling down, lampshades dorty, Learher on torn on chair, tub dirty

I reserved a king room and they put me in a double queen room, not happy about that

Room was clean. Fridge did not work properly and they did not have towels when asked.

Only issue was that outside doors did not work key card entry was broken Very inconvenient