Comfort Suites Goodlettsville Rivergate

I enjoyed my stay. The bed was very comfortable, the room was peaceful and relaxing, and my checkin was quick. Enjoyed the breakfast. The phone was not working properly and was sticky and dirty. But that is really my only thing i can say that i didnt like. I would stay there again.

It was close to the highway and easy to book last minute.

There was mouse poop in the bed that my son was supposed to sleep in and he opted to sleep on the office chairs and ottomans which caused him back and hip pain. The bathroom mirror was broken and the carpet was stained. When we went to the pool the ceiling was peeling off and the floor was obviously very dirty. In the morning at check out when I told the staff there was obviously a mouse in the room they didn't seem to care or be surprised. I wouldn't have stayed here and certainly wouldn't have paid $150 to stay here. Also the card the deposit was supposed to be on was never charged the $50 deposit as they said but they did attempt to take 5 $2.69 charges even tho we didn't use anything in the hotel to charge us. They did return the charges at least. Overall I will never be back and I will tell everyone I know who travels to stay far away from this hotel and the entire chain. It's incredibly clear they do not care about cleanliness, customer service, or correcting an obvious issue. I have never felt so gross after a hotel stay in my life. If I could get them to issue a refund that would be great but staff again didn't seem surprised or concerned with any issues.

The room was nice and spacious, easy access to the room. The one thing that would have made it better would have been a spa or hot tub.

The 2 ladies at the front desk didn't know what they were doing. Took way too long to check in at 10:30pm. The hotel smelled and the hotel room carpet had stains all over it. The blanket had a big cigarette burn. The hotel non smoking.

It was nice, staff was friendly, and close to plenty of food choices.

Indoor pool was freezing, a little outdated in rooms, not a lot of lighting in room or bathroom. Walls are super thin, could hear everything.

Great location and great service.Paul was friendly, courteous and professional. He was as always there, he deserves a raise.

Wonderful stay

Staff was friendly. However, our room had a very pungent smell. It smelled like they attempted to mask the smell of cigarettes. You could see some grime on the edges of the bathroom and there was a rather large mystery stain on the carpet. The odor persisted all night.