Courtyard by Marriott Houston Northwest

It worked out well for us We noticed a couple of maintenance issues. The door latches on both of our rooms would stick making it hard to lock the door each time you opened it. It seemed like only one elevator was working.

The staff are the best part of this property. They are very helpful, pleasant, and accommodating and if it had not been for the staff at this location, I probably would not have enjoyed my stay at all. They did the best to help with correcting issues with the room, offering food recommendations, and generally just beingavailable to answer any questions or to provide good service. Hands down a 10 out of 10 for customer service!

While the staff is great, there are some things above the hotel that they just can’t address in those things have a big influence on the quality of the stay. Which is unfortunate because again the staff is great. The things that I did not like are things that the staff most likely can’t fix. For instance, the hotel is a bit older so the bathrooms are dated, at times the air and heat did not seem to regulate properly, but they worked, and it is not in the most walkable area, but it isn’t far from other food and shopping. It seems a bit expensive for what you get. For instance there’s no restaurant, but there is a small café. There are laundry facilities, but the washer and dryer are a bit old and take quite a bit of time to clean and dry your clothes. The gym facility is very basic .

The hotel staff is friendly and attentive. The gym has good treadmills, elliptical, and a recumbent bike. There’s also a basic cable machine and a single adjustable bench. But there’s not much more as the dumbbell set is very limited. No cleaning supplies for wiping down equipment. For a Courtyard, it’s kinda dated and very limited. My door lock only closed properly half the time and the room is very bland. The desk is t useful due to the chair being too short for the desk. The place is clean, but maybe not so comfortable. The best light to put this review in is the hot clean, functional, and in a good location.

Rooms need an upgrade - bathrooms are very old, mold in tub. Coffee makers are older, complimentary water would be nice

Staff very accommodating and friendly

Very nice and roomy.

Nicw

Staff is very friendly and made the stay very pleasant.