Courtyard by Marriott Los Angeles Pasadena Old Town

None

Front Desk is helpful

Room service is awful

Location was great

I got bed bug bites

Excellent professional services, food amazing, pool area super clean. bedroom really clean, all building looks super clean

that pillow are not good condition, sofa bed no good conditions.

I like the Courtyard in Pasadena better than the Hotel Dena, but it's not as nice as the Residence Inn across the street. Courtyard Pros: I spoke to a few different people at the front desk and they were all great except for one. My room was a nice size and had a couch, ottoman, and coffee table. They have a helpful area for cars to easily pull in to drop you off or pick you up. Like the name implies, they have a nice courtyard with a pool, hot tub, and lounge seating. The best thing about this hotel is its location. It's easy to walk to everything in Old Town Pasadena and it's close to the highway if you want to visit somewhere else. Cons: You can easily hear people talking in the hallways and adjacent rooms. There seems to be no soundproofing. While there is a closet, there aren't any drawers to put anything away. The layout of the bathroom is odd. There's lots of space around the toilet, but the sink area is too small. There's too little counter space and no magnifying mirror. There is a walk-in shower, but no tub.

Great location. Decent facilities including a small gym. Nice courtyard and great area to sit and work

When I checked in, nothing was mentioned about deposits or additional charges. The first night my card was charged for almost double the amount reserved. Then it was reversed causing a fraud flag on my credit card. I checked out and the balance was settled but after an hour the hotel contacted me saying there was an outstanding balance. The staff were rude and made out as if I had tired to leave wi the out paying