Courtyard Providence Downtown

The location was very close to downtown and the freeways making it very accessible

First room - the ac didn’t work. In both rooms, the height of the shower was barely 7 ft, as someone who is 6’6” this was not enjoyable. There was one morning when the entire bistro was shut down to be cleaned and no breakfast was available. There was another evening where the bartender didn’t show up and so the bistro was closed.

The location was great, I was able to walk to everything I wanted to see. The bed was super comfortable.

The elevator was broken, so I had to wait on an employee to take me up from the lobby. The bathroom was a bit outdated and a bit musty.

Having to pay for parking is absolutely terrible.

The first room we got wasn’t even cleaned. The second room we got the air conditioner hardly work. It was unbearably hot. The halls were t vacuumed ever. I would like it if I was refunded for my stay.

Incomprehensible how screwed up the reservation and the front desk were. Couldn’t get in or out of the parking area I paid $34 to use. Still waiting to see if they can fix charging me when the reservation was using points.

Location and ease of early check in.

Dirty, I saw a bug on my luggage.

To start with I’m a Marriott rewards member and used points to reserve a room with a king bed. After a long drive and checking in, we got to our room to find a queen bed. So I went back down downstairs to the desk and noted that we had requested a king bed. They switched the room, but no apology, no acknowledgment of a mistake. The room itself is fine but the toilet paper holder is coming out of the wall in the bathroom. But the worst part - and my regret from not reading other reviews - is the road noise. Drivers in Providence either a) don’t have a muffler b) rev their engines at every light or c) both. Worst night of sleep in a long time.