Courtyard by Marriott Traverse City

I stayed over at the Courtyard Marriott a half-dozen times over the past 6 months, most recently on Oct 18th. The desk staff is consistently superlative and general manager Bryan Moore runs a terrific operation. The receptionists always greet people as they enter the Lobby and work to place you in a room, considering your own preferences. The last gal knew I'd like a quiet area and I ended up at the end of the hall, overlooking my vehicle down below. Rooms are always spotless and the housekeeping staff keeps the entire facility bright and shining! They're always willing to provide extra conditioner for my hair, or anything else I might need. The sheets are great and towels large and plentiful! I love the place!

We have stayed here several times and I have to agree with a recent review, that they were not as good about the COVID precautions. They were friendly, and wearing masks, but the hotel seemed a little less clean which is a big deal in this era. The room was quiet and very good for sleep! The coffee makers in the room suck! Get the kurig's already will you! I know you have a Starbucks in the hotel, and that is nice, but not everyone wants to go out of their room for coffee, and Starbucks is too strong for us traditional geezers! Otherwise, this is still my favorite in the TC area of over priced hotels.

Easy check in. Nice room. As expected from a Courtyard property.

Nice and quiet. Just what we wanted.

The bathroom area to get ready in was extremely crowded. Room was fine and clean. All hotel beds are like bricks and kill my back.

Very disappointed in the lack of signage and enforcement of masks and social distancing at this property. This was our first hotel experience since Corona started and I purposely chose a Marriott expecting clear leadership and enforcement. While there were signs at the front door and the front desk staff wore a mask, there were zero signs in the cafe or inside the rooms or in the hallway telling guests masks are required or reminding of social distancing. No signage in the elevators. We had people pack in the elevator with us rather than wait for the next one. Cleaning person cleaned the lobby with mask below her chin. I will not stay in a Marriott again until there is a vaccine. This was horrible and I felt unsafe. I've been emailing them for a month and had no response.

I reserved a refundable room and canceled by phone the following day. We noticed a credit card charge the day after the stay and called for clarification regarding the charge but they claimed there was no record of the telephonic cancellation and they refused to refund any portion of the reservation.

Our first stay in a hotel since all the covid stuff. Wonderful experience....made us less apprehensive about it all. Thank you for that! Back to a semi normal! Will book again!

For the price of this room, we were very disappointed with what we got. It was dirty. The bathroom floor was gross. There were Cheetos on the floor in the room. The curtains were broke.

Hotel staff was friendly and helpful. Hotel is only a few miles from downtown and the lake. It is also a quick15-25 minute drive to several wineries. Hotel was nice enough to honor mobile chat request for first rooms. Rooms were updated and the beds comfortable. Bathrooms were clean and well stocked. Due to Covid there was no daily housekeeping, which wasn't any issues as they were able to help swap out towels or provide extra amenities. We did have a room facing the road but there wasn't any noise that kept us up. The Bistro was open with a limited menu for breakfast only. Even with a limited menu they had several options from pasties/bagels to hot egg options. The only thing to be aware of it was impossible to get an Uber/Lyft the weekend we were there. The hotel had 2 taxi companies they recommended but those were a two hour wait.