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8.8 / 10 Guest Rating

Garner Hotel Phoenix Northwest – Surprise by IHG

12477 West Bell Road, Surprise, Arizona, 85378, Surprise, US

Garner Hotel Phoenix Northwest – Surprise by IHG - main view

About the Property

Recreational Amenities
Enjoy the outdoor pool and indoor pool for a relaxing stay.

Complimentary Breakfast & Wireless Internet
Start your day with a free on-the-go breakfast and stay connected with complimentary wireless internet.

Convenient Features
Benefit from on-site self-parking, a business center, express check-out, and a 24-hour front desk.

To book your stay at Days Inn & Suites by Wyndham Surprise and experience these amenities firsthand.

Facilities & Amenities

Free breakfast
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Wheelchair accessible
Elevator
Television in common areas
Free breakfast
Multilingual staff

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 10:00 AM to 10:00 PM.Up to 4 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Alcohol is not served at this property. Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.Contactless check-out is available.

Check Room Availability

1 night · 2 adults

Available Rooms

Room, 2 Queen Beds, Non Smoking - Photo 1
Room, 2 Queen Beds, Non Smoking - Photo 2
1/2

Room, 2 Queen Beds, Non Smoking

2 Queen BedsInternet - Free WiFi Entertainment - 37-inch plasma TV with premium channelsFood & Drink - Coffee/tea makerSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and desk; rollaway/extra beds available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 4
Amenities
Coffee/tea makerTVHair dryerDeskPrivate bathroomInterconnected room(s) available

Standard Room With Two Queen Beds

Non-refundable
Breakfast Included
20% OFF$129.74

$103.79

Includes taxes & fees
Suite, 1 King Bed, Non Smoking (One-Bedroom) - Photo 1
Suite, 1 King Bed, Non Smoking (One-Bedroom) - Photo 2
1/2

Suite, 1 King Bed, Non Smoking (One-Bedroom)

1 King BedInternet - Free WiFi Entertainment - 37-inch plasma TV with premium channelsFood & Drink - Coffee/tea makerSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Free local calls, twin sofa bed, and safe; rollaway/extra beds available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 3
Amenities
Coffee/tea makerTVHair dryerDeskPrivate bathroomInterconnected room(s) available

One-Bedroom King Suite

Non-refundable
Breakfast Included
20% OFF$126.21

$100.97

Includes taxes & fees
Room, 1 Queen Bed, Non Smoking - Photo 1

Room, 1 Queen Bed, Non Smoking

1 Queen BedInternet - Free WiFi Entertainment - 37-inch plasma TV with premium channelsFood & Drink - Coffee/tea makerSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and desk; rollaway/extra beds available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
Amenities
Coffee/tea makerTVHair dryerDeskPrivate bathroomInterconnected room(s) available

2 King Standard

Non-refundable
Breakfast Included
20% OFF$150.98

$120.78

Includes taxes & fees
Room, 1 King Bed, Non Smoking - Photo 1

Room, 1 King Bed, Non Smoking

1 King BedInternet - Free WiFi Entertainment - 37-inch plasma TV with premium channelsFood & Drink - Coffee/tea makerSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and desk; rollaway/extra beds available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
Amenities
Coffee/tea makerTVHair dryerDeskPrivate bathroomInterconnected room(s) available

Standard King Room

Non-refundable
Breakfast Included
20% OFF$138.91

$111.13

Includes taxes & fees
Room, 1 King Bed, Accessible, Non Smoking - Photo 1

Room, 1 King Bed, Accessible, Non Smoking

1 King BedInternet - Free WiFi Entertainment - 37-inch plasma TV with premium channelsFood & Drink - Coffee/tea makerSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and desk; rollaway/extra beds available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
Amenities
Coffee/tea makerTVHair dryerDeskPrivate bathroomInterconnected room(s) available

Standard King Room With Mobility Accessible Tub

Non-refundable
Breakfast Included
20% OFF$120.99

$96.79

Includes taxes & fees
Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) - Photo 1
Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) - Photo 2
Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) - Photo 3
Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) - Photo 4
Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) - Photo 5
Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) - Photo 6
1/6

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

1 King BedInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch Smart TV with premium channelsSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board and desk; rollaway beds (surcharge) available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Hair dryerDeskPrivate bathroomInterconnected room(s) availableFree Local callsBlackout drapes/curtains

1 King Standard Mobility Accessible Tub

Non-refundable
Breakfast Included
20% OFF$129.8

$103.84

Includes taxes & fees
Standard Room, Multiple Beds - Photo 1
Standard Room, Multiple Beds - Photo 2
Standard Room, Multiple Beds - Photo 3
Standard Room, Multiple Beds - Photo 4
Standard Room, Multiple Beds - Photo 5
Standard Room, Multiple Beds - Photo 6
Standard Room, Multiple Beds - Photo 7
Standard Room, Multiple Beds - Photo 8
1/8

Standard Room, Multiple Beds

2 King BedsInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch Smart TV with premium channelsSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board and desk; rollaway beds (surcharge) available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 4
2 King bed (151-180 cm wide)
Amenities
Hair dryerDeskPrivate bathroomInterconnected room(s) availableFree Local callsBlackout drapes/curtains

Standard Room With Two King Beds

Non-refundable
Breakfast Included
20% OFF$140.26

$112.21

Includes taxes & fees
Standard Room, 1 King Bed - Photo 1
Standard Room, 1 King Bed - Photo 2
Standard Room, 1 King Bed - Photo 3
Standard Room, 1 King Bed - Photo 4
Standard Room, 1 King Bed - Photo 5
Standard Room, 1 King Bed - Photo 6
Standard Room, 1 King Bed - Photo 7
Standard Room, 1 King Bed - Photo 8
1/8

Standard Room, 1 King Bed

1 King BedInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch Smart TV with premium channelsSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board and desk; rollaway beds (surcharge) available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Hair dryerDeskPrivate bathroomInterconnected room(s) availableFree Local callsBlackout drapes/curtains

King Room

Non-refundable
Breakfast Included
20% OFF$120.99

$96.79

Includes taxes & fees
Standard Room - Photo 1
Standard Room - Photo 2
Standard Room - Photo 3
Standard Room - Photo 4
1/4

Standard Room

1 Twin BedInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch Smart TV with premium channelsSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board and desk; rollaway beds (surcharge) available on requestComfort - Climate-controlled air conditioningAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 Twin bed (90-99 cm wide)
Amenities
Hair dryerDeskPrivate bathroomInterconnected room(s) availableFree Local callsBlackout drapes/curtains

Standard Room

Non-refundable
Breakfast Included
20% OFF$185.85

$148.68

Includes taxes & fees

Guest Reviews

8.8
Excellent96 verified reviews
AI Summary

Guests highly rate the excellent customer service and frequently praise the clean and comfortable rooms.

Categories

Cleanliness7.7
Service9.7
Location9.1
Room Quality8.7
Amenities8.7
Value for Money9.2
Food and Beverage8.2
Overall Experience9.0

Select topics to read reviews

S
stephen
Verified booking
Standard Room
Stayed in Mar 14, 2025

"Exceptional"

10.0

Thank you

Helpful?
M
Mikela
Verified booking
family
Standard Room
Stayed in Mar 14, 2025

"Excellent"

8.0

One less so friendly staff constantly wiping down and disinfecting which was a major plus. The receptionist Nel was amazing and helpful.

Helpful?
M
MARY
Verified booking
Standard Room
Stayed in Mar 11, 2025

"Exceptional"

10.0

Staff was well trained, courteous and helpful

Helpful?
C
Cynthia
Verified booking
partner
Standard Room
Stayed in Mar 3, 2025

"Good"

6.0

Entry way floor was filthy along with bathroom floor . Black drips and scuff marks . They are not staffed well . My husband needed an extra blanket and sheet and this was a hassle for them with little staff . Breakfast was missing a sweet muffin or roll . Orange juice ran out after first day never saw again.

Helpful?
C
Chockdi
Verified booking
Standard Room
Stayed in Mar 2, 2025

"Exceptional"

10.0

Very nice stay

Helpful?
A
Angela
Verified booking
Standard Room
Stayed in Mar 2, 2025

"It Sucked"

4.0

Very over priced, more than I was quoted when I booked. No coffee maker, fridge or microwave in the room. Breakfast, if you could call it that was not acceptable! We left without eating!

Helpful?
J
James
Verified booking
Standard Room
Stayed in Feb 28, 2025

"Excellent"

8.0

Everything was fine

Helpful?
D
DONALD
Verified booking
partner
Standard Room
Stayed in Feb 27, 2025

"Exceptional"

10.0

Excellent stay. Highly recommend

Helpful?
C
Carolyn
Verified booking
Standard Room
Stayed in Feb 26, 2025

"Good"

6.0

Breakfast was a half step above YUCK and the trash in the breakfast room was overflowing. It was very warm in the hotel and temp impossible to regulate in the room. No fridge, microwave or even drinking glasses in the room. Guess I should have expected nothing more from an IHG hotel.

Helpful?
L
Liz
Verified booking
Standard Room
Stayed in Feb 24, 2025

"Exceptional"

10.0

Convenience

Helpful?