Alila Ubud. Bali

Alila Ubud made a strong impression from the very first arrival — you truly feel in the middle of the jungle, with that peaceful, “wow” atmosphere (yes, even monkeys around). The service was excellent throughout: professional, warm, and genuinely caring. We also loved the connection with the team — it felt human, not robotic. The facilities are privileged: breakfast with jungle views, a beautiful pool surrounded by nature, plus spa and gym — it feels like you have everything you need inside the hotel, especially because the area is calm and a bit more “retreat” style. Breakfast was also a highlight for us: quality, variety, and that view is hard to beat. We spent New Year’s Eve at the hotel and it was incredibly well designed — music, ambiance, details… you could tell they really thought it through, and it felt special without being overdone. If I had to add one small note: our room wasn’t the most impressive part compared to the rest of the property (the common areas and jungle setting truly steal the show), but the bed was comfortable and overall the experience was fantastic. For the price and what you get, it’s an amazing stay.

Alila Ubud exceeded our expectations. The setting is magical, offering some of the most breathtaking views we’ve ever seen. It was a memorable trip for me, my wife, and our daughters. The team there is wonderful—excellent service and genuinely helpful with every request. We were also impressed by how spotless the rooms and grounds were kept. The dining experience was another highlight; the food was simply amazing. We left feeling relaxed and very well taken care of.

The absolute kindest, most welcoming & genuine staff. I felt so taken care of and was treated spectacularly. Special shoutout to Iin at the front desk who was kind, gracious, and went above & beyond during my stay! The spa staff were spectacular as well.

We stayed at Alila Ubud for just 2 nights and wished it could have been much longer – it is a truly magical place. The jungle setting is stunning, with macaque monkeys swinging through the trees (and occasionally trying their luck at the breakfast buffet!). The staff are very well trained at gently shooing them away and were friendly and helpful throughout our stay. Our room was lovely with a beautiful jungle view and very comfortable bed. The vanishing pool is large and absolutely breathtaking, overlooking the rainforest canopy. Breakfast was excellent – fresh, varied and delicious with cooked options made to order. The two on-site restaurants are atmospheric, offering both Balinese and western cuisine. There is a complimentary afternoon tea with amazing local cakes every afternoon between 3 and 4 in the Cabana restaurant next to the pool which was lovely. We loved the free morning wellness classes such as yoga, and the complimentary shuttle into Ubud made it easy to explore the town, Monkey Forest and Water Palace. There are quite a lot of steps around the property, so not ideal for mobility issues, but it all adds to the feeling of being immersed in nature. A peaceful, beautiful retreat and a real highlight of our Bali trip – we would absolutely love to return.

L’hôtel est magnifique avec une piscine chauffée splendide et agréable! L’hôtel est bien situé avec u a navette vers Ubud plusieurs fois par jour. La vue sur la jungle est incroyable! Établissement à conseiller sans hésiter, on a également très bien mangé

The swimming pool

Qualité du petit déjeuner Logement vieillissant Sdb inondée à chaque douche

Dear Management, I would like to share some honest feedback regarding our stay at Alila Ubud so far. Unfortunately, the experience has not met the expectations of a 5-star property. The reception staff have been noticeably unfriendly, and overall service from various team members has felt unwelcoming and disinterested. Several staff members struggle to communicate in English, which has made basic interactions unnecessarily difficult. The rooms feel old and dated, and the towels are worn and fraying, which is disappointing for a hotel of this category. In addition, the overall operation appears disorganised, lacking the polish and attention to detail one would expect from a luxury brand. At this stage, the experience is definitely not reflective of a 5-star standard, and I felt it important to bring this to your attention. I trust this feedback will be taken seriously and I look forward to seeing whether improvements can be made during the remainder of our stay. Steven Kruger

Green Jungle Villas: An Ideal Family Holiday Destination for a Peaceful Getaway from the Hustle and Bustle of City Life We thoroughly enjoyed our stay at Green Jungle Villas, surrounded by a plethora of monkeys.