Del Valle Austin Southeast

Property is under construction and the ac was not working good

Good customer service excellent

I will never stay here again.

Excelente

Property was dirty, room was dirty. Bathtub faucet ran all night. I shut the bathroom door to drown out the sound and the door got stuck so I couldn’t use the bathroom. Got up early to leave to the airport and there were cockroaches on the walls.

The infrastructure is falling apart, windows broken, horrible conditions

I honestly want a refund! The fire alarm went off at 2:30ish AM, at 3 and at 3:30. All were false alarms

It showed that it's a pet friendly hotel on both Expedia and Google maps. On arrival the lady told me they are not pet friendly, and pointed out to a sign at the front deck that says no pets allowed. I called Expedia as I wanted to cancel the stay and look for a pet friendly hotel. They refused to allow a refund and said that we can pay $75 extra for our dog. Expedia phoned them and they then lowered the rate to $60 for our dog for the night. So we had to pay, or loose the accommodation that we already paid for. Once they have your card on file they will keep changing random charges to your card. The place is under construction, and it is a total mess. The carpets in the area not under construction look like they have never been washed before. The AC smells like mold, and it's probably never been serviced. The included breakfasts didn't exist. We went just after 8 am for breakfast and there was nothing. I went to the front desk and asked where's the breakfast. The lady told me that they don't have stock to replenish so only the first few people get to eat. Avoid this place at all costs.

Front desk staff when checking in was rude. Front desk staff was not at front desk during checkout tome, waited for 15 min (they went off property to run a personal errand). Stains on rug in room and mold on the ceiling in the shower. No shuttle service to airport.

Renovations are happening with no notice , the entire 3rd floor reaked of construction and paint and the room had a horrific mildew smell that made us nauseous. There were workers coming up with planicrete and sheet rock and the place was wrapped in plastic and tape