Studio 6 Suites Pasadena, TX

Everything was nice and clean

The ac did not cool the room at all

Area was so dirty and falling apart seems for for drug addicts and homeless people !! U all to send people to see property's no goat all scarey property..

Nothing was right !!!

At first the guy at front seemed understanding and nice. Then a week later he tells them a lie and denies my refund...wow! He is probably use to people that scam ...I was not doing that

I rarely leave negative reviews because I travel often and usually have good experiences booking hotels through Booking.com. The photos, ratings, and reviews for this property were completely misleading. The moment I arrived, I felt unsafe. The property was dark, people were outside smoking marijuana, and the atmosphere was uncomfortable and unprofessional. When I entered the room, it was absolutely disgusting. The room was dirty, poorly maintained, and had roaches everywhere — crawling on the walls, under furniture, near food, and even getting into my luggage and belongings. I immediately reported the issue to the manager on duty, who personally acknowledged the condition of the room and told me I would receive a refund within 5 days for both the room charge and my deposit. Because of how unsafe and unsanitary the room was, I left the property and did not stay there. After following up, the manager completely changed his story, denied the refund, and falsely accused us of trying to get a free room. That is completely untrue. No one should have to pay to stay in filthy, roach-infested conditions that feel unsafe and unhealthy. I have video of them tried to add. They were big fat black roaches ..and fast. Disgusting!! This experience was disgusting, dishonest, and unacceptable. I will also be filing a complaint with the Better Business Bureau so others are aware before booking here.